At Loop Communications, our mission is to revolutionize the way businesses communicate by providing exceptional customer service and cutting-edge technology. We believe that a reliable and efficient communication system is the backbone of any successful business, and we're committed to making it accessible to all. Our story began as a technology firm, but we soon realized that the phone service industry was in dire need of disruption. We saw an opportunity to create a better way, one that prioritized customer satisfaction and value over profits.
Our Core Values
At Loop, we value integrity, transparency, and innovation. We believe that a strong partnership between our team and our clients is the key to success. Our core values are built on a foundation of:
- Customer-centric approach: We put our clients' needs first and prioritize their satisfaction above all else.
- Innovation: We're always looking for ways to improve and innovate, whether it's with new technology or process improvements.
- Integrity: We operate with transparency and honesty, ensuring that our clients trust us to deliver the best possible service.
- Teamwork: Our team is collaborative and works together to achieve our goals, ensuring that our clients receive exceptional service.
Our Services
We offer fully managed hosted phone systems to businesses in the United States and Canada. Our system is designed to provide reliable, scalable, and responsive communication solutions. We handle everything from onboarding to maintenance, and our no-long-term-contract policy ensures that our clients are free to focus on their business, not tied down by burdensome agreements.
Meet the Team
Our leadership team is composed of experts with a passion for technology and a commitment to customer service. Our founding partners, James McKinney and Brian Tolleson, bring a wealth of experience in technology and innovation to the table. James is a seasoned veteran of the US Marine Corps and has a strong background in technology, while Brian has a proven track record of applying technology to improve people's lives. Our Director of Operations, Amanda Proffitt, has a unique combination of IT and culinary arts backgrounds, giving her a unique perspective on the business.
Get in Touch
We're always here to help. Whether you have a question about our services or just want to learn more about how Loop Communications can benefit your business, we're here to listen and provide guidance. Give us a call today at 800-586-0321.
Exceptional Customer Service
Many reviewers have expressed their satisfaction with the customer service provided by Loop Communications. They have praised the representatives for being polite, knowledgeable, and responsive to their needs. The customer service team has been able to resolve issues quickly and efficiently, with some reviewers even commenting on the fast response times.
Unreliable Statement Layout
One reviewer, Jeanene Fitzgerald, expressed dissatisfaction with the layout of their statements, finding them difficult to understand. They suggested that extensions should be included with the address breakdown.
Highly Recommended
Overall, the majority of reviewers have had a positive experience with Loop Communications, with many recommending the company to others. They have praised the company for its excellent customer service, easy-to-use app, and reliable phone service.
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