Empowering you to achieve your financial dreams, one step at a time
Our Mission
Heartland Credit Union exists to empower our members to achieve their financial goals and dreams. We are committed to delivering personalized financial services, fostering financial education, and building meaningful relationships with our members.
Who We Are
Founded in 1952, Heartland Credit Union is a member-owned financial institution serving over 44,000 individuals and families in Wisconsin. We are guided by the philosophy of "people helping people" and believe in the power of collaboration and shared success.
Our Services
We offer a comprehensive array of financial services to meet your diverse needs across all stages of your life. These include:
Saving and Investment Solutions
- High-yield savings accounts
- Competitive certificates of deposit
- IRAs for individual and retirement savings
- Wealth management services
Borrowing Options
- Personal loans for unforeseen expenses or debt consolidation
- Auto, boat, and recreational vehicle loans with no payments for 90 days
- Mortgage loans with flexible terms and competitive rates
- Business and agricultural loans tailored to your unique needs
Specialized Services
- Payment protection, ensuring peace of mind in unforeseen circumstances
- Free mortgage pre-approval, empowering you to buy with confidence
- Convenient online and mobile banking for effortless account management
- Helpful financial education resources and personalized guidance
Our Commitment
At Heartland Credit Union, we are dedicated to:
- Providing personalized and caring member service
- Offering competitive rates and transparent fees
- Investing in technology for convenient and seamless banking
- Giving back to our community through financial literacy programs and local partnerships
We believe in the importance of financial wellness and are committed to empowering you to take control of your financial future. Join us and discover the difference a member-owned credit union can make in your life.
Service and Customer Support
Several reviewers had extremely negative experiences with the customer support at Heartland Credit Union. Author Ron Slapinski stated that his wife spent hours on the phone trying to fix a compromised account, but was met with runaround and incompetent staff. Authors Andrew Thao, Daniel Merwin, and Grace K. also reported poor customer service, including rude representatives and unhelpful responses. They felt that the credit union was more interested in making a profit than in serving its customers.
Branch and Employee Experience
On the other hand, some reviewers had positive experiences with individual employees. Author Brady Tonnancour praised a young employee named Jacob for being friendly, efficient, and knowledgeable. Author Lauren Mijal also appreciated the helpfulness of the representative she spoke with through the live video chat feature.
Fees and Account Management
Several reviewers were unhappy with the fees charged by Heartland Credit Union. Author Andrew Thao was charged fees for overdraft protection and had to pay late fees on his bills when he was unable to access his account. Author Daniel Merwin was also charged a fee for overdraft protection, despite feeling that it was a free service when he signed up. Author Scott Katzenmeyer reported that the credit union stole $15,000 from him and made it difficult for him to access his money.
Account Closure and Issues
Both authors Andrew Thao and Scott Katzenmeyer had problems with closing their accounts. They reported being told that their accounts were closed, but later receiving letters stating that they were still open and had negative balances.
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