Business Details
25 Years
experience
Emergency
services
Your Trusted Pet Care Partner in Dallas & Austin
At VIP Pet Services, we have dedicated ourselves to providing exceptional pet care since 2001. Our team of professional dog walkers and pet sitters brings over two decades of combined experience, serving discerning pet parents in Dallas and Austin. We prioritize personalized care, ensuring each pet receives individualized attention tailored to their unique needs. Our comprehensive services include in-home pet sitting, customized dog walking, and specialized care for cats and small animals. We utilize industry-leading technology for seamless scheduling, real-time updates, and GPS tracking to keep pet owners informed.Our rigorous staff training program and commitment to ongoing support have fostered a team of dedicated professionals who stay with us for years, ensuring consistency and reliability. We pride ourselves on clear communication, offering 24/7 scheduling and visit reports with photos. Our focus extends beyond pets to supporting busy owners, providing peace of mind through dependable, high-touch service both online and offline. With over 150,000 completed visits and 100+ five-star reviews, we remain committed to exceeding expectations while maintaining the highest standards of pet care and home security.
Services
Pet Sitting
Dog Walking
Cat Sitting
Puppy Visits
Overnight Services
Poop Scooping
Litter Box Care
Pet Transportation
Home Security Checks
Medication Administration
Details
- Year established: 2001
Highlights and features
- We offer 20+ years of specialized pet care experience in Dallas and Austin.
- Our team maintains a 3-year average retention rate for consistent service.
- We provide GPS-tracked dog walks and real-time visit updates via mobile app.
- Our 24/7 scheduling system accommodates urgent pet care needs.
- We guarantee personalized care through rigorous staff training and mentoring.
Associations and certifications
- Angie's List Super Service Award
What people say
Great communication
Awesome care
Peace of mind
Professional team
Reliable service
Services
Pet Sitting
Our professional pet sitters provide personalized in-home care for dogs, cats, and small animals. Services include feeding, watering, medication administration, playtime, and litter box maintenance. We offer flexible visit durations from 30 minutes to overnight stays, ensuring your pet's comfort and routine continuity while you're away. All visits include daily updates with photos.
Dog Walking
Customized dog walking services with GPS tracking and real-time route maps. Options include 30, 45, or 60-minute walks tailored to your dog's energy level. We provide separate walks for multiple dogs, midday potty breaks, and recurring weekly schedules with discounted rates for regular clients.
Cat Sitting
Specialized cat care services including feeding, litter box cleaning, and environmental enrichment. Our sitters handle shy or timid cats with gentle interaction techniques. We offer standard 30-minute visits and extended care options for multiple cats or special needs felines requiring additional attention.
Puppy Visits
Tailored puppy care services with scheduled potty breaks, socialization, and basic training support. Our trained sitters manage housebreaking routines and provide safe indoor playtime until vaccination completion. Services include mess cleanup and personalized care instructions from experienced puppy specialists.
Overnight Services
Comprehensive overnight pet care with continuous supervision for dogs and cats. Our sitters provide midnight bathroom breaks, morning and evening walks, and emergency response capabilities. This service includes home security checks, mail collection, and plant watering to maintain your property during extended absences.
People
Robin Perdue
Founder
Robin has led VIP Pet Services since 2008, earning multiple 'Best Pet Sitter' awards from local media outlets. She pioneered our technology-driven care system that combines GPS tracking with real-time client communication. With over 13 years of leadership experience, Robin ensures our team maintains the highest standards of pet care and customer service.
Nancy Green
Sitter Relations Leader
Nancy coordinates our client-sitter matching system and manages staff development programs. She brings organizational expertise to our scheduling operations and fosters team morale through regular training sessions. With her background in customer service, Nancy ensures seamless communication between pet owners and care providers.
Questions
What areas do you service?
We serve the entire Dallas and Austin metro areas, including Carrollton, Plano, Frisco, Cedar Park, and surrounding communities.
Are your pet sitters insured?
Yes, all our pet sitters carry professional liability insurance and undergo comprehensive training before serving clients.
Can I track my dog's walk?
Yes, all dog walks include GPS tracking with route maps and real-time location updates available through our mobile app.
How do you handle emergencies?
We provide 24/7 emergency support through our text line and maintain backup sitters for urgent situations outside regular hours.
Do you care for exotic pets?
Our standard services cover dogs, cats, and small animals like birds or reptiles. Contact us for specific exotic pet care inquiries.
What's your cancellation policy?
Cancellations with less than 24 hours notice incur a fee equal to one visit. Holiday cancellations have specific refund schedules detailed in our policies.
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