Business Details
50+ Years
experience
Emergency
services
Trusted Damage Restoration Services in Norcross & Duluth, GA
SERVPRO of Norcross and Duluth has dedicated itself to providing exceptional restoration and cleaning services to residential and commercial clients since 1967. Our mission is to minimize the disruption caused by fire, water, or smoke damage and restore properties to their pre-loss condition, making it 'Like it never even happened.' As a locally owned and operated business, we prioritize rapid response times and personalized service, operating 24 hours a day, 7 days a week to address emergencies in Norcross, Duluth, and surrounding Gwinnett County areas. Our team of over 80 full-time employees undergoes rigorous training at SERVPRO's corporate facility and holds IICRC industry certifications, ensuring the highest standards of expertise in property damage restoration. With a nationwide network of qualified franchises, we are equipped to handle disasters of any scale, combining local knowledge with national resources to deliver reliable, compassionate service.Our owners, Michael R. Crawford and Ryan A. Braswell, have expanded their SERVPRO operations across multiple counties since 2020, leveraging decades of combined experience in the restoration industry. We specialize in water damage mitigation, fire and smoke cleanup, mold remediation, and specialty cleaning, serving both immediate emergency needs and long-term restoration projects. Customer satisfaction remains our top priority, as evidenced by our 4.7-star Google reviews and testimonials highlighting our professionalism, clear communication, and empathetic approach. By maintaining a 25,000 sq. ft. warehouse in McDonough and a 42,000 sq. ft. facility in Norcross, we ensure swift deployment of advanced equipment and resources to every job site. Our commitment to excellence has solidified our reputation as a trusted leader in the restoration industry, serving communities across Georgia with integrity and expertise.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Damage
Commercial Restoration
Specialty Cleaning
Air Duct Cleaning
Biohazard Cleanup
Carpet/Upholstery Cleaning
Sewage Cleanup
Details
- Year established: 1967
Highlights and features
- We provide 24/7 emergency response for water, fire, and storm damage.
- Our team holds IICRC industry certifications in property damage restoration.
- Locally owned with over 80 full-time trained professionals and advanced equipment.
- We combine national franchise resources with personalized, compassionate service.
- 4.7-star Google reviews highlighting rapid response and empathetic communication.
Associations and certifications
- IICRC
What people say
Great response time
Polite throughout process
Highly recommend
Caring staff
Professional team
Services
Water Damage
Our water damage restoration service addresses emergencies from flooding, leaks, or sewage backups. Using industrial-grade equipment, we extract standing water, dry affected areas, and repair structural damage. Customers appreciate our rapid 24/7 response and thorough mitigation process that prevents mold growth and restores properties to pre-loss condition.
Fire Damage
We specialize in fire and smoke damage restoration, removing soot residues, deodorizing affected spaces, and repairing structural damage. Our technicians use specialized cleaning agents and air filtration systems to eliminate hazardous particles. Clients praise our ability to restore properties while providing clear communication during the stressful recovery process.
Mold Remediation
Our mold remediation service identifies and eliminates mold infestations caused by water damage or humidity. We follow strict containment protocols, remove contaminated materials, and apply antimicrobial treatments. Customers highlight our expertise in addressing hidden mold issues and preventing future growth through moisture control solutions.
Commercial Restoration
We provide tailored restoration services for commercial properties, minimizing business interruption after disasters. Our team handles large-scale water extraction, fire damage repair, and facility reconstruction. Clients value our ability to coordinate with insurance providers and complete projects efficiently while maintaining workplace safety standards.
Storm Damage
Our storm damage service addresses property destruction from hurricanes, tornadoes, or severe storms. We offer emergency board-up, roof tarping, and structural repairs to prevent further damage. Customers emphasize our quick mobilization after weather events and comprehensive restoration of both residential and commercial properties affected by wind or hail.
People
Michael R. Crawford
Owner
Michael R. Crawford co-owns SERVPRO of Norcross and Duluth, bringing extensive franchise management experience since acquiring multiple SERVPRO locations in 2020. He oversees operations from a 42,000 sq. ft. Norcross facility, ensuring rapid response to local emergencies.
Ryan A. Braswell
Owner
Ryan A. Braswell co-owns SERVPRO of Norcross and Duluth, expanding the franchise network across Georgia since 2020. With a background in property damage restoration, he manages a team of 80+ employees and maintains industry certifications to ensure service excellence.
Questions
What types of restoration services do you offer?
We provide water damage restoration, fire/smoke cleanup, mold remediation, storm damage repair, commercial restoration, and specialty cleaning services for residential and business properties.
Are you available for emergencies after hours?
Yes, we offer 24/7 emergency response for water, fire, and storm damage incidents. Our team responds immediately to calls at any time of day or night.
Do your technicians have industry certifications?
All our technicians receive training at SERVPRO's corporate facility and hold IICRC industry certifications in property damage restoration and mold remediation.
Which areas do you serve?
We serve Norcross, Duluth, Peachtree Corners, Berkeley Lake, Sugarloaf, and other Gwinnett County areas in Georgia with both residential and commercial restoration services.
How do you handle large-scale commercial projects?
Our team manages large commercial restoration projects using advanced equipment and a coordinated approach, minimizing business disruption while maintaining insurance compliance and safety standards.
Can you work with insurance providers?
Yes, we assist with insurance claims documentation and coordinate directly with providers to streamline the restoration process for both residential and commercial clients.
