Business Details
15 Years
experience
Emergency
services
Your Trusted Partner for Damage Restoration Solutions
Tidal Wave Response has been a family-owned and operated damage restoration company since 2011, dedicated to providing rapid emergency response for water, fire, and sewage damage. Our team of certified professionals prioritizes immediate action, deploying 24/7 to mitigate damage and restore properties efficiently. With decades of combined experience in the industry, we specialize in navigating insurance claims, ensuring clients receive full coverage for restoration.Our commitment to transparency, customer-centric service, and use of advanced drying equipment has earned us over 550 five-star reviews. We handle every project from initial assessment to final restoration, maintaining strict quality control and fostering trust through clear communication and proven methodologies.
Services
Water Damage Restoration
Fire Damage Cleanup
Sewage Flood Cleanup
Mold Remediation
Insurance Claim Assistance
Details
- Year established: 2011
Highlights and features
- We provide 24/7 emergency response with teams arriving within 15-25 minutes
- Our team negotiates directly with insurance companies to maximize claim coverage
- Same-day cleanup and drying equipment deployment prevents secondary damage
- Owner-led oversight ensures quality control across all restoration phases
- 554+ verified five-star reviews highlight our consistent service excellence
What people say
Prompt response
Professional team
Excellent communication
Stress-free process
Quality restoration
Services
Water Damage Restoration
Our rapid response teams address water emergencies within 15-25 minutes, removing standing water and deploying industrial drying equipment. We systematically extract moisture from structural materials to prevent mold growth and permanent damage. The process includes moisture mapping and thermal imaging to identify hidden water pockets, ensuring complete restoration to pre-loss condition.
Fire Damage Cleanup
We provide comprehensive fire damage restoration starting with debris removal and soot cleaning. Our technicians use HEPA filtration and ozone treatments to eliminate smoke odors. The process includes structural drying, content cleaning, and coordination with licensed contractors for rebuilding, all while maintaining documentation for insurance claims.
Sewage Flood Cleanup
Our specialized teams handle hazardous sewage contamination using OSHA-compliant PPE and antimicrobial treatments. We extract contaminated water, disinfect affected areas, and employ antimicrobial fogging to prevent bacterial spread. The process includes air quality testing and moisture verification to ensure safe reoccupation.
Insurance Claim Assistance
With former insurance industry professionals on staff, we handle all communication with adjusters. Our detailed documentation packages include digital moisture readings and itemized repair estimates. We negotiate claim values to ensure adequate coverage for complete restoration while keeping clients informed through every stage.
Mold Remediation
Our certified technicians identify moisture sources and contain affected areas using negative air pressure chambers. We employ HEPA vacuuming and antimicrobial treatments to eliminate mold spores. The process includes structural drying and post-remediation air quality testing to ensure complete mold eradication.
People
John Myer
Owner
With over a decade in damage restoration and prior insurance industry experience, John oversees operations and client relations. He developed the company's rapid response protocol and insurance negotiation strategies that have resolved over 5,000 claims since 2011.
Billy Alford
Project Manager
Certified in water damage restoration, Billy manages complex restoration projects from initial assessment to completion. He coordinates teams of specialists and maintains direct communication with property owners throughout the restoration process.
Colin
Project Manager
A senior project manager with IICRC certification, Colin specializes in large-scale damage restoration. He works closely with insurance adjusters to ensure proper documentation and oversees quality control during reconstruction phases.
Michael
Crew Leader
Leading response teams with 8+ years of field experience, Michael directs emergency mitigation crews and implements drying strategies using thermal imaging and moisture meters to verify completion.
Suzanne
Billing Coordinator
Handling insurance billing and client communications, Suzanne ensures transparent documentation and timely processing of claims while maintaining compliance with industry regulations.
Questions
What should I do first after discovering water damage?
Call Tidal Wave immediately before contacting your insurance. We'll send a first responder to assess damage and initiate insurance communication.
How long does water damage cleanup take?
Water extraction typically takes 3-7 hours, with drying requiring 24-48 hours depending on damage extent.
Do you work directly with insurance companies?
Yes, we handle all insurance communication, documentation, and claim negotiation to ensure proper coverage.
Can hidden water damage exist without visible signs?
Yes, water often penetrates walls and floors. Our thermal imaging detects hidden moisture to prevent future mold issues.
Are your technicians certified?
Our team includes IICRC-certified professionals with specialized training in water, fire, and sewage remediation.
What payment options are available?
We bill insurance directly for most clients. For out-of-pocket payments, we accept major credit cards and offer flexible payment arrangements.
