Protecting Your Home, Protecting Your Peace of Mind
Who We Are
SimpliSafe is a leading provider of home security solutions, dedicated to protecting families and homes across the United States and the United Kingdom. Our mission is to empower individuals and families to take control of their safety and security, providing them with innovative and user-friendly solutions to safeguard their homes and loved ones.
Our Services
At SimpliSafe, we offer a wide range of services designed to meet the unique needs of our customers. Our comprehensive solution includes:
Secure Home Security Systems
Our state-of-the-art home security systems are designed to detect and alert you to potential threats, providing you with peace of mind and ensuring your home and loved ones are protected.
Professional Monitoring
Our team of professionals is available 24/7/365 to respond to and dispatch emergency services to your location in the event of an alarm event, ensuring prompt and effective response to any incident.
Easy Installation
Our systems are easy to install and require no extensive technical knowledge, making it simple for anyone to secure their home.
Convenience and Flexibility
Our systems can be controlled remotely through our user-friendly app, allowing you to arm and disarm your system, receive notifications, and view camera footage from anywhere.
Additional Features
Our systems also include features such as video doorbells, smart locks, and indoor and outdoor cameras, providing you with a comprehensive and customizable security solution tailored to your unique needs.
Why Choose SimpliSafe
At SimpliSafe, we are dedicated to providing our customers with exceptional service, innovative products, and reliable monitoring solutions. We believe in empowering individuals and families to take control of their safety and security, and we are committed to helping you protect what matters most - your home and loved ones.
Installation and Delivery Issues
Many reviewers experienced issues with the installation and delivery of their Simplisafe home security systems. Some had installation appointments rescheduled multiple times, while others didn't receive their systems on time or at all. One reviewer, David S., took a day off work for an installation that never occurred, causing frustration and aggravation.
Poor Customer Service
Reviewers were unhappy with the customer service they received from Simplisafe. They reported long wait times, unhelpful representatives, and unfulfilled promises. One reviewer, Raymond J., spent hours on the phone with customer service, only to receive no help and have his credit card information flagged for fraud.
System Performance Issues
Several reviewers experienced problems with their Simplisafe systems, including unreliable performance, poor camera quality, and false promises about the system's capabilities. One reviewer, Missi P., was disappointed that the outdoor camera did not perform as advertised, and the company failed to provide notifications of internet interference or camera disconnections.
Fraudulent Charges and Billing Issues
Some reviewers reported fraudulent charges and billing issues with Simplisafe. One reviewer, Christina B., had her account cancelled, but the company continued to debit her account for six months without permission. Another reviewer, Jerry N., experienced delayed refunds and was told it could take up to 60 days to receive his money back.
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