Business Details
37 Years
experience
Your Trusted Pet Boarding Facility in Belchertown, MA
Since 1989, Shady Glen Boarding Kennel has provided compassionate care for pets in Belchertown, Massachusetts. Our facility offers a secure, climate-controlled environment with spacious indoor/outdoor dog kennels and dedicated cat enclosures. We prioritize individualized attention through supervised playtime, health monitoring, and personalized socialization. Our on-site living quarters ensure constant oversight, while 24/7 video surveillance and a backup generator guarantee safety and continuity of care. We maintain strict compliance with Massachusetts animal health regulations, requiring up-to-date vaccination records and licensing documentation.Our team works closely with pet owners and local veterinarians to address medical needs promptly. The facility features music therapy, shaded play areas, and seasonal extended hours to accommodate client needs. With 35 years of experience, we focus on building trust through transparent communication and customized pet care solutions. Our cancellation policy and contact procedures are designed to minimize stress for both pets and owners. We actively seek client feedback to improve our services while maintaining the highest standards of animal welfare.
Services
Pet Boarding
Playtime Supervision
Health Monitoring
Climate-Controlled Kennels
Video Surveillance
Details
- Year established: 1989
Highlights and features
- 35 years of dedicated pet care experience
- Secure, climate-controlled facility with 24/7 surveillance
- Individualized playtime and health monitoring
- On-site emergency backup generator
- Strict compliance with Massachusetts animal health regulations
Services
Pet Boarding
Our boarding service provides secure indoor/outdoor kennels for dogs and private cat enclosures with climate control. Each dog receives individual playtime in supervised areas while cats enjoy multi-level cages. The facility maintains strict sanitation protocols and 24/7 monitoring to ensure pet safety and comfort during owner travel.
Health Monitoring
We conduct regular health assessments throughout the day, checking for signs of distress or medical issues. Our staff is trained to identify abnormalities like blood in waste and will coordinate with owners' veterinarians for prompt treatment. Medical records must be current with rabies vaccinations as required by Massachusetts law.
Play Supervision
Dogs receive individualized play sessions in secure outdoor areas with staff supervision. We avoid group interactions unless owners specifically approve introductions. The property features walking paths and shaded play spaces to maintain physical and mental stimulation during boarding stays.
Climate Control
Our facility maintains comfortable temperatures year-round with central heating and air conditioning. Each kennel includes covered runs for weather protection while allowing outdoor access. Emergency backup systems ensure continuous climate control during power outages.
Video Surveillance
24/7 video monitoring covers all pet areas with both indoor and outdoor coverage. The system helps maintain safety standards and allows staff to observe animal behavior patterns. Security features include a fully fenced property and on-site owner residence for immediate response capabilities.
People
Cindy Meaux
Owner
With 35 years of experience in animal care, Cindy Meaux founded Shady Glen Boarding Kennel in 1989. She developed the facility to provide personalized pet boarding while maintaining strict safety standards. Her approach focuses on creating a home-like environment for animals during owner absences.
Questions
What documents are required for pet boarding?
We require current rabies vaccination records and dog license paperwork from Massachusetts residents as mandated by Ollie's Law. These documents must be presented upon check-in.
What payment methods do you accept?
We accept cash and checks for boarding services. Payment is due at pickup, and we do not accept credit or debit card payments.
Are there seasonal hour changes?
Yes, we offer extended Saturday hours from 4-5 PM during summer months to accommodate vacation schedules. Holiday hours may vary from regular operations.
How do you handle medical emergencies?
Our staff monitors pets regularly for health issues. If urgent care is needed, we contact the owner and preferred veterinarian first. We have local veterinary partners available when primary vets aren't accessible.
Can I tour the facility?
Yes, we encourage owners to visit and see their pet's accommodations. You may also bring personal items to make your pet's stay more comfortable.
What is your cancellation policy?
During peak periods, we require 48-hour cancellation notice to avoid fees. Standard cancellations should be communicated promptly to allow waitlisted clients to book available spaces.
