Business Details
13 Years
experience
Emergency
services
Atlanta's Premier Property Management Services
Compass Property Management Group has established itself as a trusted leader in residential property management across the Atlanta metropolitan area. With over 40 years of combined experience, our team specializes in maximizing property desirability, enhancing investment value, and maintaining financial success for property owners. Our comprehensive services include aggressive property marketing, rigorous tenant screening, efficient rent collection, proactive maintenance coordination, thorough property inspections, and detailed financial reporting. We leverage cutting-edge technology through online account portals and digital vacancy listings to ensure seamless communication and rapid response times.Our client-centric approach prioritizes personalized service, with dedicated team members like Operations Manager Jasmine Allen and President Theresa Mull fostering long-term relationships built on trust and transparency. Recognized as Atlanta's top property management company in 2019 and 2020, we maintain strict vendor partnerships to guarantee timely, budget-conscious repairs while offering multiple guarantees including tenant placement, pet damage protection, and 90-day satisfaction commitments. Our international expertise and localized market knowledge make us the preferred choice for both domestic and overseas investors seeking reliable property management solutions.
Services
Property Marketing
Tenant Screening
Rent Collection
Routine Maintenance
Property Inspections
Financial Reporting
Details
- Year established: 2013
Highlights and features
- We have over 40 years of combined experience in residential property management
- Our proprietary tenant screening process reduces vacancy risks by 30%
- We guarantee 48-hour response times for non-emergency maintenance requests
- Our 90-day money-back guarantee demonstrates service confidence
- We maintain a 98% tenant retention rate through proactive management
What people say
Great communication
Prompt responses
Quality maintenance
Stellar service
Friendly team
Services
Property Marketing
Our aggressive marketing strategies ensure maximum visibility for your rental property through digital listings, professional photography, and targeted advertising campaigns. We leverage multiple online platforms and local market expertise to attract qualified tenants quickly, reducing vacancy periods by an average of 25% compared to industry standards while maintaining property value through strategic pricing.
Tenant Screening
Our rigorous multi-step screening process includes credit checks, criminal background investigations, employment verification, and rental history analysis to ensure tenant reliability. This comprehensive approach maintains our 98% tenant retention rate while protecting property owners from potential damages and payment issues through data-driven selection criteria.
Rent Collection
We handle all aspects of rent collection including automated payments, late fee enforcement, and financial reporting through secure online portals. Our system provides 24/7 account access with real-time payment tracking while maintaining detailed records for tax purposes and financial planning.
Routine Maintenance
Proactive maintenance coordination prevents costly repairs through regular inspections and timely interventions. Our network of licensed contractors ensures quality workmanship with guaranteed completion timelines, while our emergency response team addresses urgent issues within 24 hours to protect property value.
Financial Reporting
Monthly financial statements provide comprehensive insights into property performance with detailed income/expense breakdowns and tax-ready documentation. Our transparent reporting system includes online access to real-time financial data, enabling informed decision-making for property owners and investors.
People
Theresa Mull
President
President with extensive real estate experience, previously in the cruise industry and real estate, leading with passion and trust. Combines global perspective with local market expertise to drive company strategy and client satisfaction.
Jasmine Allen
Operations Manager
Coordinates daily operations with 8 years of property management experience, known for exceptional client communication and problem-solving skills. Manages tenant relations and maintenance logistics to ensure operational efficiency.
Alex Delaney
Property Manager
Handles property portfolio management with expertise in lease administration and vendor coordination. Maintains strong relationships with local service providers to ensure quality maintenance and timely repairs.
Cree Fajardo
Assistant Property Manager
Supports property management operations with focus on client communication and documentation management. Provides bilingual support to serve diverse tenant and owner needs effectively.
Sylvia Leong
Digital Marketing Director
Leads online marketing strategy with expertise in digital property listings and virtual tour implementation. Enhances property visibility through targeted online campaigns and social media engagement.
Questions
How do I pay my rent online?
Log into your tenant portal using ACH transfer with your account and routing numbers. A $3.00 convenience fee applies for this service.
What's considered a maintenance emergency?
Emergency maintenance includes plumbing failures, electrical issues, HVAC failures, and security breaches. These receive immediate attention outside regular business hours.
How long does the application process take?
Applications are reviewed within 2-3 business days after submission, with formal responses communicated via email.
Can I hold a property before applying?
Yes, with payment of a holding fee, admin fee, and contingent approval fee, you can reserve a property for up to 14 days.
How do I request maintenance services?
Submit requests through your tenant portal for efficient processing. Emergency issues can be reported directly via phone.
What utilities am I responsible for?
Residents pay for all utilities including water, sewer, electricity, gas, cable, and security system charges during tenancy.
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