Business Details
36 Years
experience
Your Trusted Partner for Pet Care in Richmond
DogServices has been a trusted name in pet care since 1990. With four convenient locations in and around Richmond, VA, our professional services are tailored to meet the needs of dogs and their owners. Our experienced team is committed to providing a safe, clean, and welcoming environment where pets receive the highest level of attention and expertise. We offer reliable boarding, stimulating daycare, and professional grooming services designed to keep pets happy and healthy.Our facilities feature spacious outdoor play areas, climate-controlled indoor suites, and specialized programs for small dogs and cats. We pride ourselves on being an integral part of the Richmond community, participating in local events and offering personalized care that reflects our deep understanding of animal behavior and owner needs.
Services
Dog Boarding
Daycare Programs
Pet Grooming
TLC Sessions
Cat Boarding
Vaccination Services
Pet Socialization
Medication Administration
Pet Orientation
Local Pet Events
Details
- Year established: 1990
Highlights and features
- We offer decades of experience in pet care since 1990.
- Our facilities feature specialized spaces for dogs of all sizes.
- We provide a full spectrum of integrated pet care services.
- Our team conducts dog-behavior evaluations for optimal socialization.
- We maintain rigorous safety and cleanliness standards daily.
What people say
Safe environment
Attentive staff
Visible pet happiness
Effective socialization
Clean facilities
Services
Dog Boarding
Our clean, comfortable facilities provide a safe environment for dogs staying overnight. With climate-controlled suites and outdoor play areas, pets receive personalized attention from certified staff. Dogs enjoy consistent meal schedules and free medication administration. The 3-point safety check system ensures constant monitoring throughout their stay.
Daycare Programs
Structured play sessions help dogs develop social skills through supervised group activities. Small playgroups are formed based on size, temperament, and energy levels. Multiple daily outdoor sessions promote physical exercise while indoor spaces allow for rest periods. Staff provide behavioral assessments to optimize group placements.
Pet Grooming
Professional grooming services include baths, nail trimming, ear cleaning, and breed-specific haircuts. Experienced groomers use pet-safe products in stress-free environments. Services can be combined with daycare or boarding. Specialized treatments like de-shedding and teeth brushing promote long-term pet health and hygiene.
TLC Sessions
Fifteen-minute one-on-one sessions provide focused attention for new, shy, or senior pets. Staff members deliver individualized interaction through gentle play and affectionate engagement. These sessions help pets acclimate to the facility while reinforcing positive associations with staff members and surroundings.
Cat Boarding
Dedicated cat condos offer multi-level play spaces separated from dog areas. Organic litter and regular litter box maintenance ensure feline comfort. Staff administer medications without additional charges while maintaining familiar feeding schedules. Separate quiet zones provide stress-free environments for cats during their stay.
People
Coleen Shockman
Operations Director
Coleen joined DogServices in 2009, rising from kennel attendant to management within a year. After briefly founding River City Dog Excursions in 2013, she returned in 2018 to oversee all four locations. She focuses on operational growth while maintaining the company's founding principles of safety and quality pet care.
Deana Hartwig
Manager at Big DogServices
Deana brings over 25 years of animal experience to her role, combining formal education in accounting and criminal justice with practical expertise in horsemanship and large breed dog handling. She prioritizes personalized care solutions for pet owners while leveraging her management background to optimize facility operations.
Abigail Spencer
Manager at DogServices West
Abby began her animal care career at 18 and joined DogServices in 2019. Progressing from Kennel Attendant to Manager, she developed expertise in canine behavior and safety protocols. Her leadership emphasizes compassionate care combined with operational excellence in managing the Glen Allen facility.
Davida Stamper
Manager at Little DogServices
Davida started in animal care through a dog training apprenticeship in 2015. After joining DogServices as a receptionist in 2020, she quickly advanced through promotions based on her leadership skills and understanding of canine behavior. She now oversees operations at the small dog and cat facility.
Questions
What vaccinations are required for boarding or daycare?
Bordetella, DHLPPC, Canine Influenza, and Rabies vaccinations are mandatory at least 5 days before reservations. Proof of these shots is required.
Do you offer trial days for new pets?
Yes, all new dogs require a free orientation day before boarding to assess their behavior and social profile for optimal care.
How do you group dogs for play sessions?
Dogs are assigned to small playgroups based on size, temperament, age, and play style to ensure safe and enjoyable socialization experiences.
Can I bring my pet's food and bedding?
You must bring your dog's food for consistent meal routines. Bedding is provided at no charge, but you may bring special items for comfort.
Are there security measures in place?
We have 24/7 security cameras, fire protection systems, and emergency response protocols to ensure pet and staff safety at all times.
What happens if my pet gets sick?
We contact owners or emergency contacts immediately for veterinary treatment decisions. Owners are responsible for emergency care costs.
