Business Details
Your Trusted Partner for Financial Services Solutions
InFirst Federal Credit Union has built a reputation for delivering personalized financial solutions with unwavering commitment to member satisfaction. Our team of experienced professionals prioritizes transparency, responsiveness, and community-focused service, ensuring every client receives tailored guidance for their unique needs. With decades of collective expertise in lending, account management, and financial education, we empower members to achieve their goals through innovative products and ethical practices.Our dedication to excellence is reflected in our streamlined processes, 24/7 support, and proactive communication, making complex financial decisions accessible and stress-free. Recognized for exceptional service across multiple branches, we remain steadfast in our mission to humanize banking and foster long-term trust within the communities we serve.
Services
Loans
Certificates
Checking Accounts
Credit Cards
Balance Transfers
Highlights and features
- We offer personalized financial solutions tailored to your unique needs
- Our team provides 24/7 support for all your financial inquiries
- We prioritize transparent processes with no hidden fees
- Our local expertise serves Roanoke and surrounding communities
- We maintain proactive communication throughout every transaction
What people say
Prompt assistance
Knowledgeable staff
Personalized service
Stress-free process
Dedicated support
Services
Loans
We offer personalized loan solutions with transparent terms and competitive rates. Our experienced advisors guide you through the application process, ensuring clear communication and timely approvals. Members receive tailored financial strategies to meet both short-term needs and long-term goals.
Certificates
Our certificate programs provide secure, high-yield savings options with flexible terms. Financial experts help members choose optimal investment durations and amounts. We ensure clear explanations of returns and maturity options for every certificate product.
Checking Accounts
We design checking accounts to meet diverse financial needs with no hidden fees. Our staff explains features like mobile banking access, overdraft protection, and reward programs. Members benefit from personalized account management and 24/7 digital support.
Credit Cards
Our credit card offerings include rewards programs and balance transfer options. Advisors help members understand interest rates, credit-building benefits, and security features. We provide clear guidance on maximizing card advantages while maintaining financial responsibility.
Balance Transfers
We facilitate seamless balance transfers with competitive introductory rates. Our team explains fee structures, repayment timelines, and debt consolidation benefits. Members receive step-by-step assistance to optimize their financial positioning through strategic transfers.
People
Nazmon
Loan Officer
Nazmon specializes in vehicle loan processing with exceptional responsiveness and member advocacy. She provides expert guidance on financing packages and maintains clear communication throughout transactions.
Kevin Young
Branch Associate
Kevin delivers efficient branch service with technical expertise in mobile deposit solutions. He resolves complex issues while maintaining a member-first approach for both local and visiting customers.
Arllet Vega Martinez
Loan Specialist
Arllet excels in fast-track loan processing with comprehensive client education. She ensures timely completions while maintaining clear explanations of procedural steps and requirements.
Michelle Lee
Customer Service
Michelle provides positive, solution-oriented support with expertise in account management. She consistently goes beyond standard service expectations at the Marlow Heights branch.
Ms. Kyte
Personal Loan Officer
Ms. Kyte specializes in efficient personal loan origination with patient, knowledgeable guidance. She maintains proactive updates throughout the loan lifecycle to ensure stress-free experiences.
Questions
What loan types does InFirst Credit Union offer?
We provide auto loans, personal loans, and specialized financing options. Our advisors help you compare terms and select the best solution for your financial situation.
How can I open a checking account?
Visit any branch with required identification and initial deposit. Our staff will guide you through account features and set up digital banking access.
Do you offer online banking services?
Yes, we provide 24/7 digital access for account management, bill payment, and mobile check deposit through our secure online platform and mobile app.
What are certificate terms and rates?
Certificate terms range from 6 months to 5 years with competitive yields. Specific rates are available upon consultation with our financial specialists.
How does the balance transfer process work?
We facilitate transfers with clear explanations of introductory rates, fees, and repayment schedules. The process typically completes within 5-7 business days after approval.
What locations serve non-members?
Our Roanoke branch at 5005 Melrose Avenue assists Co-Op network members. Shared branching services are available at participating locations across the credit union network.