Empowering Members to Achieve Financial Success
Who We Are
At InFirst, we are a credit union that has been serving our members for nearly nine decades. Our story began in 1933 when a group of individuals came together to create a membership-based organization that would provide financial services to its members. Over the years, we have evolved and grown, but our commitment to our members has remained unwavering. We believe in the value of community and the importance of building strong relationships with our members.
Our Services
At InFirst, we offer a range of financial services designed to meet the needs of our members. Whether you're looking to save money, borrow money, or manage your finances, we have the tools and expertise to help you achieve your financial goals.
Savings & Checking
We offer a variety of savings and checking accounts, including our Ultimate Checking account, which offers a range of benefits and rewards. We also offer special savings accounts, such as our Share Certificate Specials, which provide competitive interest rates and flexible terms.
Borrowing
We offer a range of borrowing options, including personal loans, auto loans, home equity loans, and mortgages. Our lending experts will work with you to understand your financial goals and help you find the right loan solution.
Business Accounts
At InFirst, we understand the importance of supporting small businesses and entrepreneurs. Our business accounts are designed to help you manage your finances and grow your business. We offer a range of business checking and savings options, as well as specialized business loan products.
Member Benefits
As a member of InFirst, you're part of a community that values member benefits. We offer a range of exclusive benefits, including rewards programs, discounts, and special offers. Our members can also take advantage of our convenient online banking and mobile banking services.
Stories from Our Members
We're proud of the positive impact we've had on our members' lives. Here are just a few stories from our members who have benefited from our services:
"My experience with Nazmon was outstanding. She was professional, responsive, and went above and beyond to help me with my vehicle loan request. I couldn't have asked for better service." - Sherifat S.
"I wanted to thank Michelle Lee for always being so full of positivity and eager to help find a solution for my troubles. She made me feel valued and welcomed at the Marlow Heights branch." - Yvonne B.
"I was blown away by the service I received from Ms. Arllet Vega Martinez. She went above and beyond to assist me in getting a loan. I'm so grateful for her help." - Robert R.
Accessibility Statement
At InFirst, we're committed to making our services accessible to everyone. We strive to comply with all applicable laws and regulations, including the Americans with Disabilities Act (ADA).
Customer Experience
Most customers have had excellent experiences with the credit union, praising the staff for their friendly and helpful nature. Many reviewers have mentioned specific employees who have gone above and beyond to assist them, such as Krista K. and Jerrod.
Customer Care
Customer care has been consistently excellent, with reviewers mentioning that the staff is personable, quick, and efficient. Some reviewers have been members for many years and have always received excellent care.
Convenience
Some reviewers have appreciated the convenience of online services, allowing them to complete transactions without having to physically visit the branch.
Criticisms
However, some reviewers have had negative experiences, citing problems with staff knowledge of policies and inconvenient branch hours.
Branch Operations
One reviewer has expressed frustration with the limited lobby hours, suggesting that employees should be available to assist the public during lunch breaks.
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