Healing Animals Together, One Paw at a Time
At The COVE, we understand the importance of providing top-notch veterinary care to your beloved pets. That's why we're dedicated to delivering trusted care to the pet community in Suffolk, VA, and surrounding areas. As a 24-hour emergency animal hospital and specialty referral center, we're committed to providing exceptional service and care to our patients and their owners.
Our Story
Our mission is to create a team-oriented, customer service-focused hospital community that's sensitive to the needs of our clients and referring veterinarians. We strive to maintain a positive and professionally stimulating work environment for our doctors and veterinary support staff, ensuring that we consistently deliver the highest possible levels of veterinary patient care.
Our Services
We excel at providing quality emergency medicine and specialty and referral care for pets in and around Suffolk. Our goal is to be available when you need us most, and our team stands ready to help in every way possible. Our emergency care services include 24/7/365 emergency and critical care, overnight patient monitoring, intensive care hospitalization, sophisticated on-site diagnostic capabilities, surgery, blood transfusions, and advanced respiratory care.
In addition to our emergency services, our veterinary specialists excel at delivering advanced services in surgery, dentistry, cardiology, and critical care. Whether your pet needs immediate or specialized care, we're here to help.
Overall Quality of Service
The reviews for The Cove veterinary clinic are mixed, with some pet owners having a positive experience and others being dissatisfied. Some reviewers praised the kindness and professionalism of the staff, while others felt that the service was slow or uncommunicative.
Staff and Service
Many pet owners praised the front desk staff, vets, and techs at The Cove for being kind, helpful, and informative. They appreciated that the staff took the time to explain treatment options and costs to them. However, one reviewer felt that the staff was not doing a good job of keeping them updated on the status of their pet's treatment.
Emergency Services
The Cove offers emergency veterinary services, which is a valuable asset for pet owners in the Hampton Roads area. One reviewer appreciated that the clinic still offers emergency services, as many others have stopped. However, another reviewer felt that the clinic took advantage of their situation by charging them a high bill for treatment.
Pricing
Some reviewers were unhappy with the cost of treatment at The Cove. One reviewer was charged over $800 for treatment, while another was billed over $3,000 for a 12-hour stay. However, one reviewer was pleased with the final cost of treatment, which was lower than the original quote.
Wait Times
Some reviewers experienced long wait times at The Cove, with one reviewer waiting for over 5 hours. However, another reviewer appreciated that the staff was transparent about the wait times and kept them updated on the status of their pet's treatment.
Negative Reviews
One reviewer was unhappy with the service at The Cove, feeling that the staff was slow and uncommunicative. They also felt that the clinic took advantage of them by charging them a high bill for treatment.
Positive Reviews
Many reviewers praised the staff and service at The Cove, feeling that they received kind and compassionate care. Some reviewers appreciated the clinic's transparency about costs and treatment options.
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