We're Not Your Average Insurance Agency
The Paul Wolf Insurance Agency promises to not only fulfill all of your insurance needs, but we will also shop and compare rates to make sure you have the best coverage for the best price. As a family-run business, our services include a personal touch that is unmatched by our competitors. No one knows more about insurance in Amherst and Buffalo, New York than our experienced staff. We are ready to consult with you, taking every aspect of your life into consideration. Our goal is to make sure you're covered for the future.
Our Philosophy
At the Paul Wolf Insurance Agency, we believe in providing exceptional customer service, accessibility, and the best coverage at the best price. We stand alone in customer service, with agents and staff who will provide you with the answers to all your insurance questions. We provide our customers with our cell phone numbers, so if an emergency arises or we are out of the office, you can contact us 24/7. With over 30 national insurance carriers, we will always find you the best price and coverage. If we don't beat the price, we will provide you with a small token of our appreciation!
Our History
Paul Wolf Agency, Inc. was established in 2008. We have gone through some major changes in the past few years. We have realized that one company may not best suit the needs of our policyholders. We are proud to announce that we now have the ability to write your insurance through over 10 different personal and commercial lines companies. More choices, competent staff, friendly service, quality products, and extremely competitive pricing are the keys to our success.
Our Services
We offer a range of services, including auto insurance, life insurance, homeowners insurance, and commercial policies. With over 30 auto carriers, we can find the best coverage for you and your family's needs. Our life insurance policies are competitively priced, and our homeowners insurance will protect your home or apartment at very affordable pricing. Our commercial policies are growing rapidly, and we are adding national carriers to protect you and your business.
Overall Experience
The reviews provide a mixed assessment of the Paul Wolf Agency, with some customers expressing satisfaction with the service they received, while others reported negative experiences.
Positive Reviews
Several reviewers praised Jake, a representative of the agency, for his exceptional service, responsiveness, and knowledge. They appreciated his ability to answer their questions, provide precise answers, and handle their insurance needs efficiently. Some reviewers also commended the agency's staff for their help in finding the best insurance rates and explaining policy details.
Negative Reviews
On the other hand, some reviewers had negative experiences with the agency. They reported being lied to, experiencing poor communication, and encountering incompetence from certain representatives. One reviewer was particularly dissatisfied with the agency's handling of a claim, citing unprofessional behavior, sexism, and unreasonable conduct.
Specific Issues
Some specific issues mentioned in the negative reviews include:
- Lack of transparency and honesty from certain representatives
- Failure to follow through on commitments
- Incompetence and unprofessional behavior
- Poor communication and responsiveness
- Issues with claims handling
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