At Bates Collision, we understand that dealing with the aftermath of an accident can be overwhelming. Our team is dedicated to restoring your vehicle to its pre-accident condition and getting you back on the road as quickly and efficiently as possible. We have been serving the Erie area since 1982, and we have a proven track record of delivering exceptional customer service and meticulous craftsmanship.
Our Approach to Repair
Our certified technicians are highly skilled and experienced in all aspects of collision repair, from minor ding and dent repair to complex structural repairs. We use only the highest quality parts and materials to ensure that your vehicle is repaired to the manufacturer's standards.
What Sets Us Apart
- Attention to Detail: Our meticulous attention to detail is evident in every step of the repair process, from initial assessment to final quality control.
- State-of-the-Art Facilities: Our spacious, modern facility is equipped with the latest technology and equipment to handle all types of repairs efficiently and effectively.
- Insurance Expertise: We work closely with all major insurance companies to streamline the claims process and ensure that you receive the maximum compensation for your damages.
- Customer Focused Care: We prioritize customer satisfaction and offer a comprehensive written warranty on all repairs.
Our Certifications and Partnerships
Bates Collision is proud to be a certified member of the Ford Certified Collision Network and the Subaru Certified Collision Network. These affiliations demonstrate our commitment to delivering quality repairs that meet the highest industry standards.
Our Mission
Our mission is to provide our customers with a stress-free and efficient repair experience. We will work closely with you every step of the way, from helping you navigate the claims process to ensuring that your vehicle is restored to its pre-accident condition.
Overall Experience
Customers rave about their exceptional experiences at Bates Collision, praising the friendly and professional staff, excellent communication, and high-quality work.
Customer Service
The staff at Bates Collision are described as kind, caring, and amazing, with reviewers appreciating their friendly and accommodating nature. The team is commended for explaining everything thoroughly and keeping customers updated throughout the repair process.
Quality of Work
Reviewers are thrilled with the quality of work, with many saying their vehicles look brand new after repairs. The attention to detail is impressive, with customers mentioning that their cars were thoroughly cleaned inside and out, and even finding lost items.
Efficiency and Timeliness
Bates Collision is praised for their efficient and timely service, with many customers receiving their vehicles back earlier than expected.
Rental Car Service
The rental car service offered by Bates Collision is a convenient bonus, with customers appreciating the ease of having a rental car ready for them when they drop off their vehicle.
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