Business Details
46 Years
experience
Emergency
services
Your Trusted Partner for Ocean & Air Freight Solutions
Since 1980, DHX-Dependable Hawaiian Express has established itself as a leader in domestic ocean and global air freight shipping. Our expertise spans Full Container Load (FCL) and Less Than Container Load (LCL) services, warehousing, and specialized logistics solutions tailored to Hawaii, Guam, Alaska, and beyond. With a commitment to quality management through our ISO 9001:2015 certification, we prioritize customer satisfaction by maintaining company-owned terminals, flexible delivery options, and a dedicated team.Our focus on sustainability, including solar-powered facilities, underscores our dedication to environmental responsibility. By integrating advanced technology and personalized service, we ensure reliable, timely deliveries while fostering long-term partnerships with clients across diverse industries.
Services
Ocean Freight
Air Freight
Warehousing
Logistics Solutions
Project Cargo
Hazardous Materials Handling
Intermodal Services
Customs Clearance
Specialized Delivery
Supply Chain Management
Details
- Year established: 1980
Highlights and features
- Over 40 years of expertise in Hawaii, Guam, and Alaska shipping logistics
- ISO 9001:2015-certified quality management system ensures consistent service excellence
- 24/7 customer support with real-time shipment tracking capabilities
- Solar-powered facilities and carbon-neutral warehouse operations demonstrate environmental leadership
- Company-owned terminals and equipment guarantee reliable delivery timelines
Associations and certifications
- ISO 9001:2015
What people say
Incredible staff
Timely deliveries
Professional service
Seamless process
Outstanding support
Services
Ocean Freight Shipping
We provide comprehensive ocean freight services including Full Container Load (FCL) and Less Than Container Load (LCL) shipping to and from Hawaii, Guam, Alaska, and global destinations. Our network of company-owned terminals ensures consistent transit times with deliveries within 48 hours of container availability. Specialized handling options cover hazardous materials, oversized cargo, and temperature-controlled shipments while maintaining ISO 9001:2015 quality standards.
Air Freight Solutions
Our global air freight division offers door-to-door delivery for shipments ranging from 1lb to 10,000lbs with specialized handling for oversized, hazardous, and time-sensitive cargo. As an IATA-certified carrier, we guarantee compliance with TSA, DHS, and FAA regulations while providing final-mile delivery options and real-time tracking through our electronic data interchange system.
Warehousing & Distribution
With over two million square feet of storage space across strategically located facilities, we offer organic-certified, food-grade, and customs-bonded warehousing solutions. Our solar-powered warehouses in Los Angeles, Oakland, and Hawaii islands support just-in-time inventory management, cross-docking, and e-commerce fulfillment while maintaining strict security protocols and climate-controlled environments.
Specialized Delivery Services
We handle complex shipping requirements including project cargo, heavy haul transportation, and white-glove deliveries through our dedicated fleet and partner network. Our capabilities extend to roll-on/roll-off vehicle shipping, refrigerated freight, and construction equipment transport with customized crating and vacuum packing solutions for sensitive cargo.
Supply Chain Management
Our end-to-end supply chain solutions integrate intermodal transportation, customs clearance, and last-mile delivery coordination across North America and Pacific regions. Through advanced tracking systems and dedicated account management, we optimize freight movement while providing carbon-neutral shipping options and comprehensive documentation for international compliance.
People
Kane McEwen
President
With over 20 years in maritime logistics, Kane leads DHX's sustainability initiatives including carbon-neutral warehouse operations. He pioneered the company's ISO 9001 certification and expanded solar-powered facility adoption while maintaining family-owned business values.
Ashleigh Ito
Account Executive
Recognized for exceptional client service, Ashleigh manages key accounts with personalized solutions. She coordinates urgent deliveries through collaborative team efforts and maintains 98% on-time performance for two consecutive years in Hawaii logistics operations.
Sabrina
Customer Service Specialist
Known for outstanding communication skills, Sabrina handles complex shipping inquiries with 4.9/5 client satisfaction rating. She streamlines documentation processes and resolves billing disputes efficiently, contributing to 15% annual customer retention growth.
Questions
How do I track my shipment?
Use Quick Track with your booking number or Advanced Tracking with login credentials. Contact customer service at 800-488-4888 for assistance.
What are transit times for Hawaii shipments?
Mainland to Hawaii LCL takes 5 days to Honolulu plus 24 hours for outer islands. Eastbound shipments from Hawaii take 11 days to LA.
Do you handle hazardous materials?
Yes, with proper documentation. Complete our Hazardous Materials form and provide safety data sheets for compliance.
How can I get a rate quote?
Provide commodity details, dimensions, weight, and addresses. Use our online Quick Quote tool for LCL shipments to Hawaii/Guam.
Are shipments insured?
Basic coverage is $1,000 per unit. Additional insurance available upon request with declared value documentation.
What payment options exist?
Credit card payments online after final charges confirm. New customers require credit application or prepayment for initial shipments.
