At Maine State Credit Union, we're committed to improving our members' financial lives, not just the bottom line. Our mission is to provide exceptional service, convenience, and value to our members, and we're dedicated to delivering on that promise every day.
Our Story
As a locally-owned and locally-operated credit union, we're proud of our rich history in Maine. We've been serving our community for decades, and our commitment to our members is unwavering. We've got a team of experts who are passionate about helping our members achieve their financial goals, and we're obsessed with providing the best possible service.
Our Services
We offer a range of services to help our members achieve their financial goals. Whether you're looking for a checking account, a loan, or insurance, we've got you covered. Our services include:
- Account Options: We've got a variety of checking accounts to suit your needs, from our Advantage Checking to our Simply Free Rewards Checking.
- Savings Options: Our savings accounts are designed to help you grow your savings, with options like our Advantage Savings and Youth Savings accounts.
- Loan Options: We offer a range of loans, from personal loans to mortgages, to help you achieve your financial goals.
- Insurance Options: We offer insurance options to help protect you and your family.
- Digital Banking: Our online and mobile banking services make it easy to manage your accounts on the go.
- Additional Services: We offer a range of additional services, including bill pay, card controls, and more.
Our Values
At Maine State Credit Union, we're committed to a set of core values that guide everything we do:
- Service: We're dedicated to providing exceptional service to our members.
- Convenience: We're committed to making it easy for our members to do business with us.
- Value: We believe in providing value to our members, whether through our services or our products.
- Community: We're committed to giving back to our community, and we're proud to support local organizations and initiatives.
Get Started
At Maine State Credit Union, we're committed to helping our members achieve their financial goals. Whether you're looking to open an account, apply for a loan, or simply need some financial guidance, we're here to help. Contact us today to learn more about our services and how we can support you.
Overview of Bank Reviews
This summary aggregates reviews from various customers of a bank, highlighting their experiences with the financial institution.
Negative Experiences with Customer Service and Loan Processing
Most reviewers expressed frustration with the bank's customer service, citing unhelpful representatives, long wait times, and broken promises. Some experienced issues with loan processing, including delayed or lost documents, and difficulties in getting assistance from loan officers. Several reviewers mentioned being disrespected or dismissed by bank employees.
Technical Issues and Inconvenience
Multiple reviewers reported technical issues with the bank's mobile app, debit card services, and online messaging system. Some experienced errors with account information, misplaced payments, and difficulties in activating debit cards.
Disappointment with Bank Management and Policies
Some reviewers criticized the bank's management, citing unfair practices, lack of compassion, and discriminatory behavior towards certain customers. A few reviewers mentioned the bank's restructuring and firing of upper management without explanation.
Positive Experiences with Specific Representatives
A few reviewers had positive experiences with specific loan officers, such as Jamiee Theriault, who provided excellent service, prompt responses, and clear guidance throughout the loan application process.
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