Business Details
21 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Bethesda
Washington Works has been delivering professional IT support for businesses in the DC Metro area since 2005. Our proactive approach to technology management focuses on eliminating downtime and optimizing infrastructure through enterprise-level solutions tailored for small and medium businesses. With expertise in cloud computing, network security, and hardware/software services, we provide comprehensive IT support that includes 24/7 monitoring, business continuity planning, and vendor management.Our team of certified professionals handles everything from server maintenance to mobile device management, ensuring clients can concentrate on core business operations while we safeguard their technological infrastructure. Backed by partnerships with leading technology providers like Microsoft, Cisco, and HP, we offer customized solutions that combine cutting-edge innovation with cost-effective reliability.
Services
Managed IT Services
Cloud Computing
Network Security
24/7 Help Desk
Hardware Repair
Data Protection
VoIP Solutions
IT Consulting
Server Hosting
Wireless Networks
Details
- Year established: 2005
Highlights and features
- We provide 24/7 proactive IT monitoring and support services
- Our team offers enterprise-level solutions for small business budgets
- We guarantee faster issue resolution through predictive maintenance
- We maintain partnerships with Microsoft, Cisco, and HP technologies
- We implement business continuity systems with guaranteed uptime
Services
Managed IT Services
Our comprehensive IT management includes proactive monitoring, predictive maintenance, and infrastructure optimization. We handle server maintenance, network security, and device management while providing 24/7 technical support. Clients benefit from reduced downtime, predictable costs, and enterprise-grade technology solutions tailored for small businesses.
Cloud Computing
We deliver secure cloud infrastructure with hosted servers, virtual desktops, and data storage solutions. Our services include Microsoft Azure integration, Dropbox cloud storage, and hosted Microsoft Exchange. Businesses gain scalable computing resources with enterprise-level security and 99.9% uptime guarantees for critical operations.
Network Security
Our security solutions feature unified threat management, content filtering, and email encryption. We implement Sophos security systems and Cisco-certified solutions to protect against cyber threats. Services include security camera installation, spam protection, and compliance with HIPAA, PCI DSS, and SOX regulations for data protection.
24/7 Help Desk
Our round-the-clock help desk provides immediate assistance for IT issues. Certified technicians handle troubleshooting, software support, and emergency response. Businesses receive priority ticketing, remote diagnostics, and on-site visits when needed, ensuring minimal disruption to daily operations.
Hardware Services
We offer hardware maintenance, computer repair, and equipment management services. As official dealers for HP, Dell, Apple, and Lenovo, we provide certified repairs, cabling solutions, and wireless network installations. Services include hardware-as-a-service options and office relocation support for complete technology transitions.
People
John Mucciardi
CEO
John Mucciardi leads Washington Works with over 15 years of IT industry experience. He focuses on developing proactive technology solutions that help small businesses compete with enterprise-level infrastructure. John emphasizes client education and transparent communication.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cloud computing, network security, 24/7 help desk support, hardware repairs, and business continuity solutions tailored for small and medium businesses.
Do you provide 24/7 technical support?
Yes, our 24/7 help desk offers immediate assistance with certified technicians available for emergency response and remote troubleshooting at any time.
How do you handle network security for businesses?
We implement unified threat management systems, email encryption, content filtering, and Sophos security solutions to protect against cyber threats and ensure regulatory compliance.
What cloud solutions are available?
We offer hosted servers, virtual desktops, Microsoft Azure integration, Dropbox cloud storage, and hosted Microsoft Exchange with enterprise-grade security and 99.9% uptime guarantees.
Are you certified by major technology vendors?
Yes, we are official dealers for HP, Dell, Apple, and Lenovo, with Microsoft and Cisco-certified technicians maintaining partnerships with leading technology providers.
How do you help reduce business downtime?
Through proactive monitoring, predictive maintenance, and rapid response protocols that identify and resolve issues before they impact operations, ensuring maximum system availability.
