People you Trust, Quality you Deserve
Company Overview
At Pines Property Management, we are a specialized boutique association management firm with over 20 years of experience in providing exceptional service to Homeowners Association (HOA) communities. Founded in 1994 by Donald Neuerman, our mission is to provide the most courteous, knowledgeable, and professional staff to the association's members and board of directors. Our team of licensed property managers and customer service staff strive to provide the highest level of customer service to the association's members.
Services
Our comprehensive services include:
Accounting and Bookkeeping: Our team, led by Ana Reyes, VP of Financial Reporting, ensures that all accounting activities are handled accurately and efficiently. We provide financial statements, budgeting, and financial reporting to our clients.
Association Management: Our experienced team of managers, including Robert A. Moses, LCAM, CMCA, AMS, VP of Operations, oversee the day-to-day operations of our clients' communities, providing exceptional service to Association members and board of directors.
Customized Solutions: At Pines Property Management, we understand that no two associations are the same. We take the time to understand each community's unique needs and provide customized solutions to meet those needs.
State-of-the-Art Technology: We utilize the most advanced software for the overall maintenance of resident information, violations, and assessment history, as well as the Association's financial reporting and work order maintenance.
User-Friendly Website: Our website provides resident and board member portals for easy access to account information, ensuring a secure connection to keep private information private.
Executive Team
Our executive team is comprised of experienced professionals with extensive backgrounds in the community association management field. Our team leaders have over 30 years of combined experience in the industry and hold various certifications, including CMCA (Certified Manager of Community Associations) and AMS (Association Management Specialist).
Donald Neuerman, President and Founder, Pines Property Management, Inc., established the company in 1994 with a focus on providing HOA management services. With nearly 30 years of property management experience, Mr. Neuerman provides exceptional leadership and guidance to our team.
Robert A. Moses, LCAM, CMCA, AMS, VP of Operations, has over 11 years of experience in the community association management field. He is a certified manager of community associations and has expertise in both condominiums and homeowners associations.
Ana Reyes, VP of Financial Reporting, brings over 20 years of banking and accounting experience to our company. She oversees the day-to-day duties of the accounting department, ensuring accurate and efficient financial reporting and budgeting.
Why Choose Pines Property Management?
Our company has established itself as the premier association management firm in Broward County, with over 20 years of experience in HOA management. We pride ourselves on providing the highest level of customer service, ensuring that our clients receive the best service available.
Negative Experiences with Property Management Company
The majority of reviewers have had negative experiences with this property management company. They have reported disorganization, unresponsiveness, and high employee turnover. Some reviewers have mentioned that the company has changed their payment system, making it difficult for them to pay online, and then sending threatening letters about sending their account to collections.
Poor Customer Service
Many reviewers have expressed frustration with the company's customer service. They have reported that it is difficult to get in touch with someone, and when they do, they often get unhelpful or unclear answers. Some have mentioned that they have to reach out multiple times just to get a response.
Incompetence and Unprofessionalism
Some reviewers have described the company as incompetent and unprofessional. They have reported that the company does not follow its own rules and does not uphold the community's handbook. They have also mentioned that the company targets renters and is unfair in its write-ups and fines.
Specific Issues with Employees
Some reviewers have mentioned specific issues with certain employees, such as Roland in the approval department, who they claim is unresponsive and incompetent.
Positive Experiences with Specific Employees
However, a few reviewers have mentioned positive experiences with specific employees, such as Eileen Rosado, who they claim is helpful and responsive.
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