Business Details
27 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions
At Dynamic Edge, we have dedicated ourselves to transforming the landscape of IT support since 1999. Our mission is to provide businesses with proactive, reliable, and cost-effective technology solutions that eliminate the frustrations of persistent computer interruptions. With a team of highly trained and certified professionals operating across Michigan, Tennessee, and the United States, we specialize in delivering managed IT support, enterprise-level cybersecurity, co-managed IT services, custom programming, and website design. Our approach is rooted in a people-centered philosophy, ensuring that our clients receive not only technical expertise but also exceptional service and support. We pride ourselves on our ability to listen to our clients, understand their unique needs, and respond with tailored solutions that address their specific challenges.Our commitment to innovation and continuous improvement has earned us the trust of a diverse clientele, including credit unions, healthcare providers, accounting firms, and manufacturers. By combining cutting-edge technology with a deep understanding of our clients' industries, we empower businesses to focus on their core operations while we handle their IT needs. Our 24/7 monitoring, rapid response times, and proactive maintenance ensure that our clients experience minimal downtime and maximum security. We are proud to have built a reputation as a trusted partner, consistently delivering on our promise to provide something beyond tech supportsomething we call 'Beyond Tech Support.'
Services
Managed IT Support
Managed Cybersecurity
Co-Managed IT Support
Custom Programming
Website Design
Details
- Year established: 1999
Highlights and features
- We provide 24/7 proactive IT monitoring and rapid emergency response.
- Our flat-rate billing eliminates unexpected costs and budget uncertainty.
- We specialize in cybersecurity tailored to small and medium businesses.
- Our team combines technical expertise with exceptional client communication.
- We offer co-managed IT solutions that enhance existing internal teams.
What people say
24/7 availability
Proactive maintenance
Expert cybersecurity
Seamless transitions
Regulatory compliance
Services
Managed IT Support
Our Managed IT Support offers 24/7 network monitoring, antivirus protection, and proactive maintenance to prevent downtime. We provide onsite and remote support with a one-hour emergency response guarantee, daily backups, and hardware/software purchasing assistance. Clients benefit from predictable flat-rate billing without hidden fees, allowing them to focus on business growth while we handle their technology infrastructure.
Managed Cybersecurity
Dynamic Edge's Managed Cybersecurity deploys enterprise-grade protection against ransomware, viruses, and cyber threats. Features include zero-trust operating system protection, managed detection and response (MDR), dark web monitoring, and multi-factor authentication. Our proactive approach identifies vulnerabilities before breaches occur, ensuring compliance with industry regulations while safeguarding sensitive business and client data.
Co-Managed IT Support
Co-Managed IT combines client IT teams with Dynamic Edge professionals to create a comprehensive support system. We provide 24/7 monitoring, incident response planning, and access to advanced tools while augmenting internal capabilities. This partnership reduces costs by 30-60%, prevents critical mistakes through expert oversight, and ensures continuous IT operations even during staff shortages or emergencies.
Custom Programming
Our custom programming services deliver tailored web applications, database solutions, and reporting tools designed to specific business requirements. The team provides detailed project plans with guaranteed delivery timelines, weekly progress updates, and post-implementation support. Solutions integrate seamlessly with existing systems while maintaining scalability for future business growth.
Website Design
Dynamic Edge creates responsive, SEO-optimized websites using WordPress to establish strong digital presence. Services include brand-consistent design, mobile optimization, content management training, and ongoing maintenance. Our approach ensures websites remain secure, up-to-date, and aligned with evolving business objectives while providing exceptional user experiences.
People
Tim Neiman
CEO/Visionary
With over two decades of leadership in IT services, Tim Neiman founded Dynamic Edge in 1999 to revolutionize business technology support. He drives the company's strategic vision while maintaining focus on client-centric innovation and operational excellence.
Philip Blackwell
Service Desk Manager
Philip Blackwell leads our 24/7 service desk team, ensuring rapid response and resolution for client IT issues. Recognized for exceptional leadership, he maintains high service standards while mentoring technicians to deliver consistent, professional support.
Kevin Wilson
CISO
As Chief Information Security Officer, Kevin Wilson oversees all cybersecurity initiatives. With expertise in threat detection and compliance frameworks, he ensures clients receive cutting-edge protection against evolving cyber risks while maintaining regulatory compliance.
Questions
What industries do you specialize in?
We specialize in serving credit unions, healthcare providers, accounting firms, real estate investment trusts, and manufacturers, with tailored IT solutions for each sector's unique requirements.
Do you offer emergency IT support?
Yes, we guarantee one-hour emergency response times with 24/7/365 availability, including immediate loaner equipment deployment when critical systems fail.
How do backups work?
We perform daily image-based backups over encrypted connections, with 90% faster recovery times compared to traditional methods, ensuring minimal data loss and downtime.
What's included in managed cybersecurity?
Our cybersecurity includes zero-trust protection, MDR threat detection, dark web monitoring, multi-factor authentication, and employee training to prevent phishing and social engineering attacks.
Can you integrate with existing IT teams?
Yes, our co-managed IT services seamlessly integrate with your current IT department, providing supplemental expertise while maintaining your team's leadership in operations.
How are service requests handled?
Clients use our Fixed IT Portal for service tickets with real-time status updates, or contact us via phone/email. All requests receive immediate acknowledgment and prioritization.
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