Empowering You to Take Control of Your Digital Life
At Ace Computer Repair and Consulting, we pride ourselves on being a premier computer repair and consulting company in Reno, NV. Our mission is to focus on people, not just technology, and to provide our clients with personalized and tailored solutions to their computer needs. Our team, led by Ken Hugdal, is dedicated to building relationships with our clients and understanding their unique needs.
Our Philosophy
We believe that computer repair is not just about solving technical problems, but about empowering our clients to take control of their digital lives. Our approach is centered around education and communication, ensuring that our clients understand their devices and how to use them to improve their lives. We strive to provide transparent and straightforward services, free from jargon and technical mumbo-jumbo.
Our Services
We offer a wide range of computer repair and consulting services, including:
- Onsite and home computer services, where our technician will come to your home or office to diagnose and fix your computer issues
- Full service concept, where we cater to all your computer needs, from new device consultations to digital legacy management
- Educational mindset, where we take the time to explain complex technical concepts in simple terms, empowering you to manage your own electronic assets
- Upgrade consultations, moving services, tutoring, and pre-vacation consultations, designed to meet the unique needs of each client
Our Commitment
At Ace Computer Repair and Consulting, we are committed to providing exceptional customer service, fair prices, and personalized attention to each client. We strive to be more than just a computer repair company, but a trusted partner in your digital journey. Contact us today to schedule a consultation and experience the Ace Computer Repair difference!
Overall Assessment
Ace Computer Repair & Consulting has received overwhelmingly positive reviews from its customers. Ken, the owner, has been praised for his exceptional work, quick turnaround time, and excellent communication skills.
Customer Reviews
Many customers have praised Ken's expertise, promptness, and professionalism. Several reviewers have mentioned that Ken underpromises and overdelivers, making him a reliable and trustworthy service provider. His ability to explain complex technical issues in a clear and concise manner has also been highlighted. Customers have also appreciated Ken's patience and willingness to answer questions.
Payment and Pricing
Some reviews have mentioned Ken's reasonable pricing, with one reviewer noting that they only charged for actual labor time.
Communication and Turnaround Time
Several reviewers have praised Ken's communication skills, citing his prompt responses to phone calls and emails. His ability to diagnose and fix issues quickly has also been highlighted.
Negative Review
One reviewer, Diane Montgomery, had a negative experience with Ace Computer Repair & Consulting. She felt that the owner dropped her after not being able to resolve a particular issue, and she ended up seeking help from a different technician who fixed the problem.
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