Experience the luxury of driving, with a team that truly cares
Nestled in the heart of Durham, Hendrick Mercedes-Benz Durham stands as your trusted partner in luxury vehicles and exceptional customer service. We offer a comprehensive array of services to cater to all your automotive needs.
Experience Luxury with Confidence
Whether you're seeking a brand-new Mercedes-Benz sedan, SUV, or van, our knowledgeable sales team will guide you through our expansive inventory and find the perfect vehicle to match your unique preferences and budget. We also offer a varied selection of pre-owned and certified pre-owned models, ensuring you get incredible value and peace of mind.
Exceptional Service & Expertise
Beyond just selling vehicles, we are committed to providing exceptional service throughout your ownership journey. Our team of certified technicians offer top-notch maintenance, repairs, and diagnostics. We also have a dedicated parts department with genuine Mercedes-Benz parts and accessories.
Your Vision, Our Expertise
At Hendrick Mercedes-Benz Durham, we understand that every customer is unique. That's why we offer a variety of programs and services to tailor your experience. Our finance department will work with you to find a flexible and affordable financing solution, while our Hendrick Fast Pass program allows you to skip the wait for service. We also offer innovative solutions like the Mercedes me connect app, allowing you to conveniently manage your vehicle and appointments on the go.
More Than Just a Dealership
We believe in building relationships with our customers, and we go above and beyond to ensure a positive and personalized experience. Our team is dedicated to answering your questions, addressing your concerns, and exceeding your expectations.
Discover the Hendrick Difference
As a proud member of the Hendrick Automotive Group, we are committed to giving back to the community and making a difference. Through our partnership with the Johnny Mac Soldiers Fund, we support the families of fallen and wounded soldiers.
Discover the Hendrick difference and experience the joy of driving a luxury Mercedes-Benz, combined with exceptional service and support, right here in Durham.
Excellent Customer Service and Purchase Experience
The reviews highlight the exceptional customer service and purchase experience at Mercedes-Benz of Durham. Many customers praised the friendly, knowledgeable, and patient sales representatives, such as Roderick, Tiffany, Jon, and Daniel, who went above and beyond to ensure a smooth and enjoyable buying experience.
Prompt and Efficient Service
Customers appreciated the quick and efficient service they received, including state inspections, tire rotations, and loaner cars. The service team, including Daniel Rollins and Jeff Carter, were commended for their professionalism, attention to detail, and willingness to stay late to ensure timely completion of work.
Knowledgeable and Helpful Staff
The sales and service staff were consistently praised for their knowledge, enthusiasm, and dedication to providing an exceptional customer experience. They were described as friendly, courteous, and patient, making customers feel valued and comfortable throughout the buying and servicing process.
Positive Overall Experience
Most customers reported a seamless and stress-free experience, with many expressing gratitude for the personalized attention and care they received. The dealership's facilities were also commended for being clean and well-maintained.
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