Where every rug tells a story. yours.
At Medallion Rug Gallery, we pride ourselves on being the premier destination for unique, high-quality area rugs. With over 100 years of combined experience in the rug industry and over 40 years of business in our Palo Alto location, we have established ourselves as a trusted and reliable source for collectors, interior designers, and individuals seeking the perfect piece for their home or office.
Our Story
Our commitment to excellence is reflected in our vast collection of modern and collectible pieces, carefully curated from artists around the world. We proudly serve over 150,000 satisfied customers worldwide, providing exceptional service, consulting, and expertise. Our dedication to quality, fair pricing, and personalized attention has earned us a reputation as a trusted partner for those seeking the perfect rug.
Our Services
We understand that finding the perfect rug can be a daunting task. That's why we offer a range of services designed to make the process seamless and enjoyable. Our complimentary in-home trial allows you to try out our beautiful area rugs before making a decision. We also provide expert cleaning, repair, and restoration services, as well as rug appraisal and installation.
Why Choose Medallion Rug Gallery?
At Medallion Rug Gallery, we're passionate about rugs. We believe that a rug is more than just a piece of furniture - it's a work of art that can elevate a space and bring people together. Our team of experts is dedicated to providing exceptional service, tailored to your unique needs and preferences. Whether you're a collector, an interior designer, or simply looking for the perfect piece for your home, we invite you to explore our collection and experience the Medallion Rug Gallery difference.
Excellent Customer Service
The majority of reviewers praised the exceptional customer service at Medallion Rugs. Many reviewers mentioned the helpfulness and expertise of Moe, one of the staff members. They appreciated the personalized service, including home visits and tailored rug selection. Reviewers also complimented the staff's patience, kindness, and commitment to ensuring customer satisfaction.
Wide Selection and Quality Rugs
Many reviewers were impressed by the vast selection of beautiful rugs at Medallion Rugs. They appreciated the variety of styles, sizes, and materials available. Reviewers also praised the quality of the rugs, stating that they were beautiful and well-made.
Positive Experiences
Several reviewers shared positive experiences with Medallion Rugs. They appreciated the staff's willingness to go above and beyond to find the perfect rug, including bringing rugs to their homes for viewing. Reviewers also praised the company's return and exchange policies, stating that they were easy and hassle-free.
Negative Experiences
Unfortunately, some reviewers had negative experiences with Medallion Rugs. A few reviewers reported receiving damaged or poorly cleaned rugs, while others experienced poor customer service, including rude employees and unfulfilled promises. Some reviewers also had issues with the company's website and online shopping experience.
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