Choosing the Road To Recovery
Welcome to our facility, where we are committed to providing exceptional care and services to our residents. We are a team of dedicated professionals who are passionate about making a difference in the lives of those we serve. Our center is a place where individuals can receive the care and support they need to recover, rehabilitate, and thrive.
Our Services
We offer a wide range of services tailored to meet the unique needs of our residents. Our short-term stay program is designed for patients who require skilled nursing care and therapy services after a hospital stay. We provide 24-hour nursing care, physical, occupational, and speech therapy up to seven days a week. Patients can also request a short-term respite stay for periods of a few days to several months.
Our in-patient residential stay program is for patients who require a permanent in-patient stay. We admit patients from hospitals, assisted living facilities, or homes after receiving an admission order from their primary physician. Our team of healthcare professionals works closely with each patient to develop a personalized care plan that meets their individual needs and goals.
In addition to our short-term and long-term stay programs, we offer specialty clinical programs focused on enhancing recovery times and improving outcomes. We provide specialized equipment and treatment programming for patients with specific needs. Our specialty programs include post-COVID-19 recovery, wound care, and orthopedic rehabilitation.
We understand the importance of providing consistent, high-quality care, which is why we have implemented a telemedicine program. Our state-of-the-art portable telemedicine equipment allows residents to receive medical care from the comfort of their own beds, without the need for in-person visits. This service is available during the day, after hours, and on weekends.
Our Approach
At our facility, we take a caring approach in everything we do. We believe in treating each resident with dignity, respect, and compassion. Our team of healthcare professionals is committed to providing the highest level of care and attention to each resident. We understand that every individual has unique needs, and we work closely with each resident and their family to develop a personalized care plan that meets their specific goals and needs.
We believe that a welcoming and comfortable environment is essential to the healing process. Our facility features private and semi-private rooms, landscaped grounds, a snoezelen multi-sensory room for resident relaxation and calming therapy, and a dining area for residents to enjoy meals with their fellow residents.
We are proud to have received a 4+ Google customer rating, with many of our residents and their families praising our team's dedication and commitment to providing exceptional care. However, we acknowledge that there have been instances where we have fallen short of our commitment to provide exceptional care. We take these instances seriously and are committed to learning from them to improve our services.
Admissions
We accept admissions 7 days a week and work closely with hospitals, assisted living facilities, and home health agencies to ensure a smooth transition for our residents. We accept a variety of insurances and are committed to working with residents and their families to find the best possible solution for their care needs.
In conclusion, our facility is a place where residents can receive the care and support they need to recover, rehabilitate, and thrive. We are committed to providing exceptional care and services, and we strive to make a positive difference in the lives of those we serve. If you or a loved one is in need of skilled nursing care or therapy services, we invite you to contact us to learn more about how we can help.
Facility Issues
Cypress Pointe Rehab has faced some significant issues, with several reviewers citing understaffing as a major problem. One reviewer mentioned that there is only one nurse per hall, which can lead to long wait times and a lack of attention for patients. Another reviewer noted that the facility is over $8,000 a month, which is extremely high for a shared bedroom. Additionally, the food has been described as "horrible" and the facility is in dire need of renovations.
Positive Aspects
Despite the issues, several reviewers have praised the facility's staff, including PT, OT, and nursing departments. Many reviewers have mentioned that the staff is friendly, caring, and compassionate, with some going above and beyond to provide excellent care. One reviewer specifically mentioned that the facility's med director and NP team are exceptional, with Dr. Williams being particularly notable for his kindness and attention to detail.
Negative Aspects
On the other hand, several reviewers have expressed dissatisfaction with the facility's management and staffing. One reviewer mentioned that the business office has attempted to convince them to pay for their stay, despite being Medicaid pending. Another reviewer criticized the facility's lack of attention to patient needs, stating that only 20% of the staff seem to care about their jobs.
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