Business Details
43 Years
experience
Trusted Policy Lifecycle Solutions for Insurance & Annuities
Andesa Services is a leading employee-owned provider of policy lifecycle solutions for the life insurance and annuities industry. We deliver modern cloud-based systems for transaction management and recordkeeping, empowering carriers, brokers, and stakeholders to optimize workflows and adapt to market changes. With 40 years of industry expertise, we prioritize data security through annual SOC examinations and Tier 3 data centers while maintaining a client-centric approach that has earned a 90 Net Promoter Score. Our end-to-end lifecycle management solutions support individual and group products, including term life, universal life, annuities, and structured settlements. As a 100% US-based company, we combine technical innovation with personalized service, offering strategic services like third-party administration, product design support, and actuarial expertise.Our proprietary software enables seamless policy conversions, real-time reporting, and self-service portals that reduce administrative burdens. We maintain 15-year average client relationships by fostering partnerships rather than transactional vendor relationships, demonstrated by our performance during the pandemic when remote operations maintained uninterrupted service. Our team of credentialed actuaries, developers, and client specialists work collaboratively to solve complex industry challenges while adhering to strict compliance standards.
Services
Policy Administration
Plan Administration
Third-Party Administration
Product Design Support
Actuarial Services
Illustrations Software
New Business Processing
Policy Reporting
Policy Conversions
Self-Service Portals
Details
- Year established: 1983
Highlights and features
- 40 years providing policy administration solutions to life insurance carriers
- 100% employee-owned company with US-based operations
- 90 Net Promoter Score for client satisfaction
- Annual SOC examinations for data security compliance
- Seamless policy conversions with legacy system integration
Associations and certifications
- SOC 1 Type II
- SOC 2 Type II
- SOC 3
What people say
Exceptional staff responsiveness
Seamless policy conversions
Cleaner reporting than competitors
No service drop during pandemic
Invested in client relationships
Services
Policy Administration
Our cloud-based Policy Administration software manages life insurance policies from issuance to termination. Using a transaction-based approach, it supports term life, universal life, annuities, and structured settlements with automated calculations and audit trails. The system reduces manual processes through e-application fulfillment and electronic signature capabilities while maintaining compliance with industry regulations.
Third-Party Administration
Customizable TPA solutions cover billing, claims support, and transaction processing for life insurance policies. US-based specialists handle death claims, disbursements, and document management while providing dedicated client portals. Services can be tailored to specific implementation needs with options for full-service or system-only engagements.
Plan Administration
This solution manages nonqualified retirement plans and group life insurance products. The cloud platform supports variable contribution plans, split-dollar arrangements, and survivor income plans with automated recordkeeping. Integration with other systems eliminates data duplication while enabling customizable reporting for sponsors and participants.
Product Design Support
Actuarial experts assist with product development and implementation on our administration platform. Services include compliance validation, pricing analysis, and market adaptability assessments. The team leverages decades of experience with corporate-owned life insurance (COLI) and complex policy structures to optimize product efficiency.
Data Security
Comprehensive security framework includes annual SOC audits, Tier 3 data centers, and real-time monitoring. Multi-factor authentication, data encryption, and formal vulnerability management programs protect client information. Disaster recovery plans undergo routine testing to ensure business continuity during disruptions.
People
Mark Wilkin
President
With over 20 years in insurance technology, Mark leads strategic direction at Andesa Services. Former CFO and KPMG auditor, he specializes in financial leadership and ESOP structures. Holds BS in Accounting from Indiana University and CPA certification.
Angela Conn
Chief Client Officer
Angela oversees client services with 20+ years in retirement planning. Former Principal Financial Group leader, she manages TPA services and client experience. Holds MBA from Keller School and Six Sigma certification.
Jacqueline Hunter
General Counsel
Enterprise risk management officer with legal expertise in compliance and insurance. Established Andesa Services's ERM framework. Holds JD from New England Law Boston and social work degree from Rutgers University.
Chris Shalbert
Chief Technology Officer
Technology leader with 20+ years at Andesa Services. Oversees software architecture and IT operations. Former implementation officer with mathematics degree from LaSalle University and insurance technology focus.
Debbie Culler
Chief Human Resources Officer
HR executive specializing in organizational development. Implements talent strategies to support growth. Holds MBA in HR from Walden University and SHRM-SCP certification. Joined in 2024 to lead diversity initiatives.
Questions
What insurance products are compatible with Andesa's systems?
Our platform supports term life, universal life (fixed/indexed), variable universal life, structured settlements, annuities (fixed/indexed/variable), and survivor income plans.
How does Andesa ensure data security for policy information?
We maintain SOC 1/2/3 compliance with Tier 3 data centers, encryption protocols, multi-factor authentication, and annual security audits. Disaster recovery plans undergo routine testing to ensure business continuity.
Can third-party administrators customize their service packages?
Yes, TPA services offer flexible configurations including billing, claims support, document management, and workflow automation. Clients select from US-based resources to create tailored solutions matching their operational needs.
What reporting capabilities exist within the Policy Administration system?
The system generates customizable reports at case, division, or policy levels with scheduled delivery options. Users access historical data and perform ad hoc queries to fulfill audit requirements.
How does Andesa support product development for new insurance offerings?
Actuarial experts collaborate on product design, ensuring compliance and market adaptability. The team provides pricing analysis, regulatory validation, and implementation support specifically for complex COLI and private placement products.
