Business Details
Trusted Pet Boarding, Daycare & Grooming in Reno
Urban Hound is a family-owned and operated pet care facility located in Northwest Reno, Nevada. Since our founding, we have dedicated ourselves to providing exceptional daycare, boarding, and grooming services for dogs and cats. Our team combines decades of personal and professional experience with a genuine passion for animal welfare, creating a safe, enriching environment where pets thrive. We prioritize individualized attention, safety protocols, and transparent communication with pet owners. Our commitment to excellence extends to continuous improvement in facilities, staff training, and service offerings, ensuring every pet receives the care they deserve. 
Services
Boarding
Daycare
Grooming
Nail Trims
Bathing
Pet Enrichment
Vaccination Verification
Sociability Evaluation
Holiday Boarding
Drop-In Grooming
Highlights and features
- Family-owned operation with generational experience in pet care.
- Secure facilities featuring 4 play areas and 24/7 supervision.
- Personalized enrichment activities tailored to each pet's needs.
- Comprehensive safety training for all staff members.
- Integrated services combining boarding, daycare, and grooming.
Services
Pet Boarding
Our boarding service provides private suites with climate control for dogs and cats. Guests receive complimentary daycare access and personalized walks. Safety protocols include supervised playgroups and 24/7 staff monitoring. Additional fees apply for holiday stays requiring advance deposits.
Dog Daycare
Daycare includes access to four play areas segregated by size and energy level. Staff trained in animal behavior supervise social interactions and rest periods. Packages available for full-day, half-day, and multi-pet groups. Temperament testing required before first visit.
Pet Grooming
Full-service grooming includes bathing, coat trimming, and nail care using professional-grade products. Appointments available for standalone visits or during boarding stays. Hypoallergenic shampoo options accommodate sensitive skin conditions. Pricing varies by pet size and coat complexity.
Temperament Evaluation
This 5-hour assessment determines pet suitability for group activities. Includes supervised daycare observation and behavioral analysis. Required before boarding or daycare reservations. Fee covers staff evaluation and facility orientation for new clients.
Pet Enrichment
Customized enrichment activities prevent boredom through mental stimulation and physical exercise. Options include puzzle toys, scent trails, and interactive play sessions. Available as add-ons for boarding guests or daycare participants during extended stays.
People
Heather
Owner
Heather founded Urban Hound to combine family values with pet care expertise. With over 30 years of experience raising pets, she oversees daily operations and service standards. Her leadership emphasizes compassionate care and community engagement.
Andrew
Kennel Manager
Andrew manages kennel operations with a focus on animal welfare. He brings expertise from caring for diverse pets and prioritizes individualized attention. His background includes hands-on experience with cats and dogs in residential settings.
Nevaeh
Kennel Manager
Nevaeh provides dedicated care as a kennel manager while preparing for veterinary school. She specializes in creating nurturing environments for boarding pets. Her approach combines empathy with structured animal handling techniques.
Bella
Office Manager
Bella manages administrative operations with a passion for animal welfare. She coordinates client communications and service scheduling. Currently pursuing veterinary education while ensuring smooth facility management.
Murphy
Dog Manager
Murphy oversees dog-specific programs with a focus on socialization and exercise. He implements enrichment strategies tailored to canine needs. His role includes supervising playgroups and monitoring pet well-being during stays.
Questions
What services does Urban Hound offer?
We provide boarding, daycare, grooming, and enrichment services for dogs and cats. All services require prior vaccination verification and temperament assessments.
Are reservations required for pet boarding?
Yes, reservations are mandatory. Holiday bookings require a $50 deposit per pet and early scheduling due to limited availability.
What are your vaccination requirements?
Pets must have up-to-date vaccinations documented by a licensed veterinarian. Proof must be provided before any service begins.
Can I tour the facility before booking?
We encourage pre-visit orientations. Contact us to schedule a tour and discuss your pet's specific needs with our care team.
How do you handle pet emergencies?
Staff trained in CPR and first aid monitor pets continuously. Emergency veterinary care is available through local partnerships if needed during stays.
What happens if I'm late for pickup?
Late pickups incur a $20 fee per pet. Boarding charges apply if retrieval occurs after noon without prior arrangement.
