Delivering Exceptional Patient Care with Compassion and Convenience
Who We Are and What We Do
Gateway Medical Center is a multi-specialty medical practice that has served the Anaheim area since 1984. As a primary and multi-specialty medical practice, we provide comprehensive primary medical care to our patients out of our three clinic locations found in Anaheim, Anaheim Hills, and Santa Ana, California. With over ten providers and sixty front and back office staff, we are dedicated to ensuring you receive the best possible care.
At Gateway Medical Center, we believe in providing a patient-centered approach to healthcare. To achieve this, we offer a range of services, including:
Multi-Specialty Services
Internal Medicine: Our internal medicine and family medicine specialists provide comprehensive medical care to patients of all ages. Our services include preventative care, chronic disease management, and diagnostic testing.
Multi-Lingual Physicians and Staff: Our physicians and staff are fluent in multiple languages, ensuring that all patients can communicate effectively with their healthcare providers.
Live Language Interpreting Machines: We offer real-time language translation services for patients who speak over 30 languages, including American Sign Language.
Patient Point Interactive Patient Care Technology: Our patient portal allows patients to view future appointments, review on-file vitals, and review current medications. With our interactive patient care technology, you can receive exam notes from your provider directly from the exam room.
Senior Resource Center: Our staff provides independent, licensed professionals to assist seniors with their Medicare needs as a complimentary service.
Onsite Partners: We offer partnerships with local pharmacies, cardiology services, and orthopedic care, providing our patients with convenient access to specialized services.
At Gateway Medical Center, we understand the importance of individualized care. Our team of healthcare professionals is dedicated to providing personalized attention and guidance to each patient, ensuring you receive the best possible care.
Meet Our Physicians
Our team of healthcare providers is comprised of experienced and board-certified physicians who are passionate about delivering exceptional care. Our physicians specialize in internal medicine and family medicine, ensuring that patients receive comprehensive care.
At Gateway Medical Center, we believe in fostering a collaborative environment where patients can work closely with their healthcare providers to achieve optimal health. By doing so, we empower our patients to take an active role in their healthcare and make informed decisions about their medical care.
Poor Patient Experience
The reviews for Gateway Medical Center are predominantly negative, with several patients sharing their unpleasant experiences with the staff and doctors. Lack of Respect and Communication is a common theme, with some patients feeling disrespected, ignored, or spoken to rudely by the staff.
Inefficient and Unresponsive Office Staff
Many patients have reported difficulty in getting a return call or response from the office staff, leading to frustration and disappointment. Some have even faced long wait times, only to be told that the doctor or nurse is unavailable.
Poor Treatment and Follow-up
Several patients have expressed dissatisfaction with the treatment they received, including delayed prescription refills, inadequate communication, and poor follow-up. One patient was left waiting for over a month to receive their test results, leading to significant stress and anxiety.
A Few Positive Comments
Despite the overall negative tone, there is one reviewer who had a positive experience with the staff and doctor, praising their responsiveness and professionalism.
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