Get Any Garment Dry Cleaned, For Less!
At ZIPS Cleaners, we're all about providing high-quality dry cleaning services at unbelievably low prices. Our story began in 2002 when eight separate dry cleaners in the Baltimore-Washington, D.C. area united with the goal of providing a revolutionary dry cleaning experience. Since then, we've expanded to over 65 locations across the country, cleaning over 20 million garments for more than 500,000 customers every year.
Our Mission
Our mission is simple: to provide convenient, affordable, and fast dry cleaning services that exceed our customers' expectations. We've streamlined every part of the dry cleaning process, cutting costs and cleaning times to provide the best possible service at the best possible price. We're passionate about providing high-quality dry cleaning at prices that won't break the bank.
Services
We offer a range of services designed to make your life easier. Our services include:
- Dry cleaning for any garment, at one low price
- Laundered and pressed shirts and clothes
- Wash and fold laundry services
- Alterations and tailoring services
- Household item cleaning, including comforters, blankets, and more
- Commercial dry cleaning services for businesses and organizations
- UGG cleaning and leather and suede cleaning services
- Military uniform cleaning services
- Laundry services for Airbnb and VRBO hosts
The ZIPS Difference
So, what sets us apart? For starters, our everyday low prices make it easy to look your best without breaking the bank. Our In by 9, Out by 5 service means you can drop off your garments by 9am and have them ready by 5pm the same day. We're also committed to the environment, with a hanger recycling program, recyclable plastic bags, and a commitment to reducing our environmental impact.
Our Pledge to You
At ZIPS Cleaners, we're committed to providing the best possible service at the best possible price. We promise to clean your garments with care, using eco-friendly methods and materials whenever possible. We'll always try to get your garments back to you as quickly as possible, and we'll keep you updated every step of the way.
Negative Experiences
- Multiple customers have reported damaged or ruined clothing, including expensive items, with the dry cleaner denying responsibility or offering inadequate compensation.
- Some customers have experienced poor customer service, with staff being unprofessional, unhelpful, or unresponsive to concerns.
- Several customers have reported issues with lost or misplaced items, with the dry cleaner's liability policy being seen as inadequate.
- Some customers have expressed frustration with the dry cleaner's communication, including unreturned calls, unclear responses, or conflicting information.
Positive Experiences
- Many customers have reported positive experiences with the dry cleaner, praising their friendly and professional staff, quick turnaround times, and reasonable prices.
- Some customers have specifically mentioned the helpfulness and professionalism of certain staff members, such as Victoria at the Castleton location.
Common Themes
- The quality of customer service and communication seems to be a key factor in customers' experiences, with some locations or staff members receiving praise for their professionalism and others being criticized for their poor service.
- The handling of damaged or lost items is also a major concern, with some customers reporting difficulties in getting compensation or resolution.
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