Making Your Travel Dreams a Reality
At Shore Management, we pride ourselves on being a locally owned and operated family business that has been serving the Delaware and Maryland beaches since 1986. Our mission is to provide exceptional, personalized service to each of our clients, ensuring that every association receives the individual attention they deserve. Our combined staff of professionals is knowledgeable in all facets of association management, and we are committed to providing specialized services tailored to the unique needs of each community.
Our Services
As a full-service property management company, we offer a comprehensive range of services designed to assist homeowners associations, condominiums, single-family homes, townhouses, and recreation associations in managing their properties effectively. Our services include:
- Collection of community dues and assessments as required by the Association's By-Laws
- Complete bookkeeping services
- Supervision and maintenance of all common elements, including grounds care and landscaping, pool and tennis maintenance, and building maintenance
- Hiring and supervision of all personnel
- Payment of all community services
- Maintaining proper insurance coverage
- Securing bids and contracting of all repairs and maintenance
- Preparing annual budgets
- Attending Board Meetings
- Purchasing all supplies and equipment
- Secure key storage
- Notification of meetings, community projects, or any other items of community interest
Our Approach
At Shore Management, we understand that every association is unique, with its own set of needs and challenges. That's why we take a customized approach to property management, tailoring our services to meet the specific needs of each community we serve. We believe in building strong relationships with our clients, and we are committed to providing exceptional service, transparency, and professionalism in all we do.
Our Certified Association Management Specialists
We are proud to have on-staff Association Management Specialists certified by the Community Association Institute (CAI). This certification demonstrates our commitment to staying up-to-date on the latest industry best practices and ensures that we are equipped to provide the highest level of service to our clients.
Our Community Involvement
We are proud members of the Delaware and Maryland associations of communities, including the Ocean City, Bethany Beach & Fenwick Island Chambers of Commerce. We have also received numerous awards for our attention to detail and commitment to excellence in property management.
Our Technology
We are fully computerized, using the latest technology available for tracking costs, billing, financial reports, invoicing, collections, and general accounting. This allows us to provide accurate and timely financial information to our clients, ensuring that they have a clear understanding of their community's financial situation.
Our 24/7 Emergency Service
We understand that unexpected emergencies can arise at any time. That's why we offer 24/7 answering services for any after-hour emergencies or lockouts. Our dedicated team is always available to respond to your needs and provide peace of mind.
Our Winter Security Program
As an added value to our homeowners, we offer our Winter Security Program. This program involves regular checks on our clients' properties to ensure that their homes are secure, their heat is maintained at a proper temperature, and their pipes are not frozen. This added level of service provides our homeowners with added peace of mind during the off-season.
Customer Service Experience
Reviews highlight a mixed experience with Shore Mgt's customer service. On the one hand, some reviewers praise the company's prompt and professional response to their queries. They mention being impressed with the pleasant and helpful attitude of the staff, particularly Erika and Cindy. On the other hand, some reviewers express dissatisfaction with the company's customer service, citing poor attitude and unresponsiveness from the management.
Positive Aspects
Some reviewers appreciate the helpful advice and service they received from Shore Mgt. They mention feeling blown away by the company's professionalism and responsiveness.
Negative Aspects
However, some reviewers have had negative experiences with the company, citing unprofessionalism and poor customer service. They mention being cut off short or ignored by the management, leading to unresolved issues.
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