At Massola Jewelers, we are a family-owned and operated jewelry store that has been in business for over 45 years. Our story began with George Massola, who as a teenager, learned and mastered the art of jewelry making. Over the years, he created thousands of unique custom jewelry designs and provided exceptional jewelry repair services. He then passed on his knowledge and expertise to his son, Roger, who works alongside him. Together, they bring a wealth of experience and expertise to the business.
Our business ethics are built around providing outstanding customer service, quality craftsmanship, and dedication to our customers and products. We take pride in everything we do, and our success is built around our hard work and persistent goal to build long-lasting relationships with our customers. We strive to uphold our pristine reputation of honesty and providing the best products at an excellent price. We believe in quality and stand behind our work.
Our Services
We specialize in custom design pieces, engagement rings, and wedding bands, as well as remounts of all jewelry. Our expertise in design and fine craftsmanship enables us to bring any customer's imagination to life. We offer 3D CAD design, which allows customers to view pieces on the computer and 3D wax models before they are completed.
In addition to custom design work, we also offer jewelry repair services, including sizing of all jewelry, new mountings on engagement rings, diamond and color stone replacement and setting, polishing, dipping in white and yellow gold, restringing of pearls and beads, and appraisals.
We also provide timepiece repair services, including battery replacement, band shortening and replacement, and crystal replacement. Our watchmaker is experienced in servicing any watch brand, including Rolex, Breitling, Tag Heuer, Cartier, Omega, and many more.
Bridal Services
At Massola Jewelers, we make the purchase of a diamond simple and stress-free. Our GIA-certified experts will guide you through the process of choosing the perfect diamond, taking into account the 4 Cs (cut, color, clarity, and carat weight). We have a large inventory of GIA-graded diamonds of all sizes, cuts, colors, clarity, and shapes. We'll help you create a custom-made setting to fit your selection.
We also carry a large selection of men's and women's wedding bands, and any style can be custom-designed to match and complement your engagement ring.
Overall Experience
Massola Jewelers has received mixed reviews from customers. While many customers have had positive experiences with the store, some have reported negative experiences.
Positive Experiences
Many customers have praised Massola Jewelers for their excellent customer service, high-quality jewelry, and custom designs. The staff, particularly George and Roger, have been commended for their professionalism, honesty, and expertise. Customers have appreciated the personalized service, reasonable prices, and the ability to custom-make jewelry to their specifications.
Negative Experiences
However, some customers have reported negative experiences with Massola Jewelers. These issues include mistakes with engraving, poor quality of work, and unprofessional behavior from the staff. In some cases, customers have reported that their jewelry was damaged or lost during repair, and they were not satisfied with the resolution.
Specific Issues
Some specific issues that have been reported include:
- Mistakes with engraving, leading to incorrect or poorly done engravings
- Poor quality of work, resulting in damaged or broken jewelry
- Unprofessional behavior from the staff, including rudeness and a lack of apology for mistakes
- Loss or damage of jewelry during repair, with no satisfactory resolution
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