Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for HVAC & Plumbing Solutions
Lagana Plumbing and Heating is a family-owned business that has been proudly serving the Finger Lakes community since 1948. Our factory-trained technicians are dedicated to delivering reliable and customer-focused solutions for heating, ventilation, air conditioning, and plumbing systems. With decades of combined experience, we prioritize 100% customer satisfaction through honest recommendations, high-quality installations, and prompt emergency services. Our commitment to excellence is reflected in our comprehensive service offerings, including new system installations, preventive maintenance, and urgent repairs. We invest in ongoing training to ensure our team remains proficient in the latest industry technologies and best practices.By emphasizing transparency, integrity, and personalized service, we have built a reputation as a trusted partner for residential and commercial clients. Our dedication to the community and focus on long-term relationships drive every decision we make. Whether addressing routine maintenance or complex system upgrades, we guarantee professional execution and exceptional results. Our loyalty club and financing options further demonstrate our commitment to accessible, customer-centric solutions.
Services
HVAC Installation
Plumbing Repair
Preventive Maintenance
Emergency Services
Water Heater Installation
Sewer Line Repair
Indoor Air Quality
Commercial HVAC
Gas Line Services
Drain Cleaning
Details
- Year established: 1948
Highlights and features
- Family-owned since 1948 with deep local expertise
- Factory-trained technicians for precise installations
- 100% satisfaction guarantee on all services
- 24/7 emergency repair availability
- Flexible financing options for major purchases
What people say
Efficient and pleasant service
Professional and courteous technicians
Excellent emergency response
Detailed system explanations
Spotless post-service cleanup
Services
HVAC Installation
Our HVAC installation service ensures precise sizing and professional setup of heating and cooling systems tailored to your home's unique requirements. We assess square footage, climate zones, and ductwork efficiency to recommend optimal solutions. With factory-trained technicians, we guarantee seamless integration and long-term performance for maximum comfort.
Plumbing Repair
We provide rapid response for plumbing emergencies including leaks, clogged drains, and broken sewer lines. Our team uses advanced diagnostic tools to identify issues like slab leaks or backflow problems. From fixture repairs to whole-system replacements, we ensure durable solutions that restore functionality and prevent future complications in residential and commercial properties.
Preventive Maintenance
Our preventive maintenance plans extend equipment lifespan while optimizing efficiency through regular inspections. Technicians perform carbon monoxide checks, component cleaning, refrigerant level monitoring, and safety control adjustments. Annual furnace tune-ups and AC maintenance reduce utility costs by up to 30% while preventing unexpected breakdowns during peak usage seasons.
Water Heater Services
We specialize in tank and tankless water heater installations, repairs, and replacements. Our experts address issues like sediment buildup, pressure problems, and heating element failures. We offer energy-efficient models with extended warranties and provide emergency services for complete system failures to restore hot water access promptly.
Sewer Line Repair
Our sewer line services include video inspections to identify root intrusion, pipe corrosion, or structural damage. We employ trenchless repair methods where possible to minimize property disruption. From routine cleanouts to complete line replacements, we ensure proper drainage and prevent costly water damage with durable, code-compliant solutions.
People
Mitch Ruffalo
Owner
With 42 years of experience, Mitch Ruffalo leads with a focus on customer satisfaction and team development. He maintains the company's founding values while driving innovation in HVAC solutions.
Jeff Patchen
General Manager
Jeff oversees daily operations with six years of experience managing behind-the-scenes logistics. He ensures smooth coordination between departments to maintain service excellence and client communication.
Josh Avery
Sales/Design Manager
Josh combines four years of technical expertise with design proficiency. He specializes in creating customized HVAC solutions that balance client needs with energy efficiency standards.
Colton Newville
Lead Plumber
As lead plumber with three years of experience, Colton handles complex installations and repairs. His expertise includes sewer line replacements and emergency plumbing solutions with a focus on precision.
Kaleb Harp
HVAC Technician
Kaleb provides expert HVAC maintenance and installations. Known for his technical knowledge and customer service skills, he ensures systems operate at peak efficiency while addressing client concerns thoroughly.
Questions
What HVAC services do you offer?
We provide installations, repairs, preventive maintenance, and emergency services for residential and commercial heating and cooling systems.
Do you handle plumbing emergencies?
Yes, our 24/7 emergency team responds to leaks, clogged drains, sewer issues, and water heater failures with rapid solutions.
Are financing options available?
We offer maintenance financing plans to help customers manage larger HVAC or plumbing projects affordably.
How often should HVAC systems be serviced?
Annual maintenance is recommended to ensure optimal efficiency and extend system lifespan through professional tune-ups.
What areas do you serve?
We operate across the Finger Lakes region including Wayne, Ontario, Monroe, and Seneca counties in New York.
Can you repair older HVAC systems?
Our technicians service all system ages but may recommend replacements for units over 15 years old to improve efficiency.
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