Mission Statement: To exceed expectations with excellence
Our Story
November 30, 2001 was a pivotal moment in the journey of The WaterLeaf at Land Park. With a vision of exceeding expectations and providing exceptional care, founders Paul Cimino, Mike Williamson, and Sally Cimino set out to transform a vacant property into a nurturing home for the elderly. Guided by their deep understanding of the needs of seniors and their unwavering commitment to integrity and compassion, The WaterLeaf rapidly gained recognition as a leading assisted living community in the region.
Mission Statement
Our mission is to exceed expectations with excellence. We are driven by a deep commitment to service, teamwork, compassion, and integrity. We treat each other with respect, valuing individuality and encouraging independence. Through personalized care, engaging activities, and a nurturing environment, we strive to enhance the well-being of every resident.
Governing Values
Our actions are guided by:
- Compassion: We treat every resident with understanding, dignity, and kindness.
- Integrity: We maintain the highest ethical standards and act with trustworthiness.
- Excellence: We constantly seek ways to improve our services and facilities.
- Respect: We treat residents, their families, and our staff with dignity and consideration.
- Teamwork: We work collaboratively to create a supportive and positive environment.
Philosophy
Our philosophy revolves around empowering residents to maintain their independence, dignity, and well-being. We encourage residents to personalize their care plans and actively engage in a vibrant community. We believe in fostering meaningful relationships, promoting physical and mental stimulation, and celebrating individual strengths and abilities.
Our Staff
The compassionate and skilled staff at The WaterLeaf is the backbone of our community. Our team members are highly trained and experienced in providing personalized care, assisting with daily activities, and ensuring the safety and well-being of our residents. We prioritize continuous learning and development to provide the highest quality care.
Facility Performance
The facility's performance is a mixed bag, with some reviewers praising its cleanliness, personal care, and variety of activities, while others have had negative experiences with food quality, staff responsiveness, and language barriers.
Staff and Management
The staff and management have received both praise and criticism. Some reviewers have appreciated the friendly and caring nature of the staff, while others have reported instances of disrespect, rudeness, and lack of concern for residents' needs. The management has also been criticized for its approach to COVID-19 protocols and priorities.
Amenities and Activities
The facility's amenities and activities have been praised by several reviewers, with mentions of a beautiful and safe environment, a range of activities, and a focus on resident engagement.
Concerns and Criticisms
Several reviewers have expressed concerns and criticisms about the facility, including issues with food quality, staff responsiveness, and language barriers. Some have also reported instances of neglect and prioritization of profits over resident care.
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