PenAir Credit Union is a member-owned financial cooperative that has been serving its community for years. At PenAir, we believe that everyone deserves access to reliable, personalized financial services. That's why we're dedicated to providing our members with a wide range of products and services, including checking and savings accounts, credit cards, loans, and more.
At the heart of everything we do is our commitment to our members. We believe that everyone should have control over their financial futures, and we're dedicated to helping them achieve their financial goals. Whether you're looking to manage your everyday expenses or plan for the future, we're here to help.
Our Services
As a full-service credit union, PenAir offers a wide range of financial products and services to its members. Whether you're looking for a savings account, a checking account, a loan, or a credit card, we've got you covered. Here are just a few of the services we offer:
- Checking and Savings Accounts: We offer a variety of checking and savings accounts to help you manage your finances and save for the future.
- Credit Cards: Our credit cards offer competitive interest rates and rewards programs to help you get the most out of your money.
- Loans: Whether you're looking for a mortgage, a car loan, or a personal loan, we've got flexible rates and repayment terms to fit your needs.
- Account Management: With our online banking and mobile banking services, you can manage your accounts and monitor your finances from anywhere.
- Financial Counseling: Our financial counselors are here to help you make the most of your money and achieve your financial goals.
Our Values
At PenAir, we believe that everyone deserves access to reliable, personalized financial services. That's why we're committed to:
- Excellence: We strive for excellence in everything we do, from our products and services to our customer service and community involvement.
- Innovation: We're always looking for new and innovative ways to serve our members and meet their financial needs.
- Integrity: We believe in doing the right thing, even when no one is watching. Our members know they can trust us to always put their needs first.
Join the PenAir Family
At PenAir, we believe that everyone should have access to reliable, personalized financial services. That's why we're dedicated to serving our members and helping them achieve their financial goals. Join the PenAir family today and start enjoying the benefits of credit union membership. With our competitive rates, flexible loan terms, and personalized service, you'll be on your way to financial freedom in no time.
Poor Customer Service Experiences
Many reviewers have expressed frustration with Pen Air's customer service, citing rude and unhelpful representatives. For example, one reviewer was ignored in the waiting area and eventually yelled at by a teller, while another was laughed at and dismissed by a lead teller. Several reviewers have also reported difficulty in getting help with fraudulent charges and account issues.
Fraud and Security Concerns
Multiple reviewers have experienced fraud on their accounts, with some reporting that Pen Air took money from their accounts without notice. One reviewer had their debit card information stolen twice, resulting in drained accounts and insufficient funds fees. Others have reported issues with fraudulent charges not being removed from their accounts in a timely manner.
Account Management Issues
Reviewers have reported issues with account management, including changes to insurance deductibles and unexpected fees added to car loans. One reviewer was told they needed to lower their deductible, which would result in higher insurance costs.
Disappointment with Credit Union Experience
Several reviewers have expressed disappointment with their overall experience with Pen Air, citing issues with customer service, fraud, and account management. One reviewer stated that they will not recommend Pen Air to anyone and plans to refinance with a different credit union.
Positive Experiences
Only one reviewer mentioned a positive experience, citing a helpful representative named Blake who assisted with an auto loan question.
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