Business Details
19 Years
experience
Emergency
services
Managed IT Services Charlotte NC
Proactive IT was founded in 2007 by Steve Kennen with a mission to revolutionize IT support for small and mid-sized businesses. Our Charlotte-based team combines decades of industry experience with cutting-edge technology to deliver proactive, comprehensive IT solutions. We specialize in managed IT services, cybersecurity, business continuity, and compliance support, serving clients nationwide. Our unique approach eliminates conflicts of interest by focusing on prevention rather than reactive fixes, backed by a 30-minute response guarantee for critical issues. We pride ourselves on transparency, with no long-term contracts and a commitment to treating every client's IT infrastructure as if it were our own.Our team of certified professionals continuously monitors systems 24/7, implementing checklist-based protocols to ensure maximum uptime and security. Through employee training programs and enterprise-grade technology, we empower businesses to mitigate risks while maintaining regulatory compliance. With a proven track record of helping organizations across diverse sectorsfrom legal services to nonprofitswe provide the expertise of a full IT department at a fraction of the cost. Our Charlotte headquarters serves as the nerve center for our national operations, where we maintain strict adherence to industry best practices and invest heavily in staff development to stay ahead of emerging threats.
Services
Managed IT Services
Disaster Recovery
Data Protection
Network Security
Cloud Services
IT Compliance
IT Support
Business Continuity
Cybersecurity
Compliance Support
Details
- Year established: 2007
Highlights and features
- We guarantee 30-minute response times for critical IT issues
- Our 24/7 monitoring prevents problems before they occur
- No long-term contracts required for our services
- We provide comprehensive employee cybersecurity training programs
- We offer free network security assessments
What people say
30 minute response time
Proactive monitoring prevents issues
Expert technical team
No long term contracts
Cost-effective solutions
Services
Managed IT Services
Our managed IT services provide comprehensive oversight of your technology infrastructure. We implement proactive monitoring and maintenance to prevent issues before they impact operations. Our team handles day-to-day IT tasks, allowing businesses to focus on core activities while ensuring system reliability and security.
Disaster Recovery
Our disaster recovery solutions ensure business continuity during unexpected events. We implement automated backups with 15-minute recovery capabilities and customized plans tailored to each client's specific needs. Regular testing guarantees data integrity and rapid restoration when needed.
Network Security
Our multi-layered security approach protects against evolving threats through firewalls, endpoint protection, and user training. We implement continuous monitoring and vulnerability management to safeguard sensitive data from both external attacks and internal risks across all network access points.
Cloud Services
Our cloud solutions offer scalable, cost-effective alternatives to traditional IT infrastructure. We provide hosted applications, email services, and server solutions with enterprise-grade security. This approach reduces upfront costs while maintaining data accessibility and business continuity.
Data Protection
Our data protection services secure sensitive information across all devices and networks. We implement encryption protocols, access controls, and remote management solutions to prevent unauthorized access. Regular audits identify and address potential vulnerabilities in data handling processes.
People
Steve Kennen
Founder
Steve Kennen founded Proactive IT in 2007 after recognizing the need for proactive IT solutions. With extensive industry experience, he leads our Charlotte-based team in delivering innovative technology services while maintaining a client-focused approach to business operations.
Questions
What sets Proactive IT apart from other managed service providers?
Our 30-minute response guarantee, proactive monitoring approach, and no long-term contract policy differentiate us. We focus on preventing issues rather than profiting from them.
Do you serve businesses outside Charlotte?
While based in Charlotte, we provide managed IT services to businesses nationwide through our remote monitoring and support capabilities.
How does your disaster recovery solution work?
Our system provides 15-minute recovery with automated backups and customized plans. We test backups regularly to ensure data integrity and rapid restoration when needed.
Can you help with regulatory compliance?
Yes, our services include compliance support for various industry regulations. We implement security measures and documentation processes to help maintain compliance standards.
What security measures do you implement?
We use multi-layered security including firewalls, endpoint protection, encryption, and user training. Our approach combines technology with ongoing education to address both technical and human factors.
How are your services priced?
We offer fixed monthly pricing with no hidden fees. Our transparent billing covers comprehensive IT management, with costs tailored to each business's specific needs and infrastructure.
