Business Details
25 Years
experience
Emergency
services
Your Trusted IT Partner in Lancaster, PA
For over two decades, we have empowered small-to-mid-sized businesses with strategic IT leadership and cybersecurity solutions tailored to their unique needs. Our approach combines NIST-based frameworks, proactive monitoring, and a client-centric team model to deliver measurable results. We prioritize transparency, responsiveness, and education, ensuring clients understand their technology investments. With a focus on industries like healthcare, finance, and manufacturing, we align IT infrastructure with long-term business goals.Our 24/7 NOC and rapid response times minimize downtime, while co-managed services extend internal teams without added overhead. Backed by client testimonials and a 20-year track record, we emphasize ethical service, community engagement, and continuous innovation. Our team of certified professionals leverages collective expertise to address complex IT challenges, ensuring clients remain secure and compliant in evolving digital landscapes.
Services
vCIO Services
Co-Managed IT
Fully Managed IT
Cybersecurity
NOC Services
Patch Management
Monitoring
Asset Reporting
24x7 Service Desk
Managed Help Desk
Details
- Year established: 2001
Highlights and features
- We offer over 20 years of experience in strategic IT leadership and cybersecurity solutions.
- Our team implements NIST-based cybersecurity frameworks for robust protection.
- We guarantee an average response time of 15 minutes or less for IT emergencies.
- Our co-managed IT services extend your team without increasing overhead.
- We provide tailored IT roadmaps aligned with your business goals.
What people say
Very responsive
Great partner
Proactive solutions
5-Star experience
Reliable IT partner
Services
vCIO Services
Virtual Chief Information Officer (vCIO) services provide strategic IT governance, cybersecurity management, and vendor coordination. Our experts align technology with business objectives, offering budget forecasting, risk assessments, and executive reporting. Tailored for growing SMBs needing executive-level IT guidance without full-time costs.
Co-Managed IT
Co-managed IT extends internal teams with expert resources for scalability. We handle complex projects, fill skill gaps, and provide 24/7 NOC support. This service includes proactive monitoring, asset management, and seamless integration with existing IT staff to reduce burnout and improve efficiency.
Fully Managed IT
Fully managed IT services act as your dedicated department, covering cybersecurity, system monitoring, and compliance. We ensure uptime for client portals, CRM systems, and ERP platforms. Includes strategic roadmaps, budget planning, and performance reporting for predictable, cost-effective IT operations.
Cybersecurity
Cybersecurity services use NIST frameworks for risk assessment, endpoint detection, and disaster recovery. Features include multi-factor authentication, encryption, and SIEM/SOC monitoring. We protect sensitive data across industries, ensuring compliance with SEC, PCI, and SOC regulations.
NOC Services
24/7 Network Operations Center (NOC) services ensure system uptime with real-time monitoring, patch management, and alerting. Our team proactively resolves issues, manages asset reporting, and maintains redundant infrastructure to minimize downtime and optimize network performance.
People
Nicholas Paulukow
CEO and Visionary
Founder of ONE 2 ONE, Nick leads with a focus on strategic growth and client education. With 20+ years in IT, he aligns technology with business goals while fostering community engagement through volunteer work. Passionate about empowering clients through practical solutions.
Becky Paulukow
Finance/HR Manager
Becky drives operational efficiency as Integrator, building foundational processes for growth. With over 20 years at ONE 2 ONE, she excels in systematization and team development, balancing professional rigor with family life in Lancaster.
Dale Matheny
Fractional COO
Dale oversees strategic initiatives and team coordination, leveraging decades of operational expertise. He ensures seamless service delivery across departments, focusing on scalable processes and client satisfaction through structured execution.
Traci Bowers
Pro Services Team Lead
Traci leads technical project delivery with 21 years of IT experience. Based in York, she specializes in system integration and client training, balancing work with outdoor activities and culinary experiments at her Penns Creek cabin.
Chuck Minguez
Sales and Marketing Team Lead
Chuck directs marketing efforts and client acquisition, combining IT expertise with a passion for music history. A Lancaster resident, he focuses on community engagement and strategic growth initiatives for expanding businesses.
Questions
What industries do you specialize in?
We serve healthcare, finance, manufacturing, nonprofits, and government sectors with tailored IT solutions.
How quickly do you respond to emergencies?
Our 24/7 NOC guarantees an average response time of 15 minutes or less for critical issues.
Do you offer cybersecurity compliance support?
Yes, we align security frameworks with NIST, SEC, PCI, and SOC requirements for regulatory compliance.
Can you scale with growing businesses?
Our co-managed and fully managed services adapt to organizational growth, adding resources without overhead.
How do you ensure service quality?
We use EOS for accountability, client feedback loops, and continuous process improvement since 2001.
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