Business Details
Top-Rated Home Cleaning Service in Norwich, CT
Orchid Maids is a premier home cleaning service dedicated to delivering exceptional customer satisfaction through top-rated cleaning solutions. With a team of highly trained and qualified professionals, we uphold the highest hygiene standards, ensuring every home in Southeast Connecticut is left immaculate. Our services include standard cleaning, move-in/out cleaning, and commercial janitorial support, all backed by a 100% satisfaction guarantee.We prioritize convenience through easy online booking, cash-free payments, and flexible scheduling tailored to individual client needs. As a certified Small/Minority Business Enterprise by the state of Connecticut, we combine industry expertise with a commitment to community and client relationships, ensuring personalized, reliable service that saves time and enhances quality of life.
Services
Standard Cleaning
Move In/Out Cleaning
Commercial Cleaning
Recurring Cleaning
Deep Cleaning
Highlights and features
- We offer a 100% satisfaction guarantee on all services.
- Our cleaners are fully vetted, trained, and experienced professionals.
- Easy 60-second online booking with flexible scheduling options.
- Cash-free payments processed securely via credit/debit card.
- Serving 15+ towns across Southeast Connecticut with localized expertise.
Associations and certifications
- ISSA Residential
- Small/Minority Business Enterprise (Connecticut)
- Greater Norwich Area Chamber of Commerce
What people say
5-star rating
Amazing service
Highly recommended
Consistent standard
Great price
Services
Standard Cleaning
Our standard cleaning service maintains consistent hygiene in residential spaces. Trained professionals tackle dust, surfaces, and high-traffic areas using eco-friendly products. Clients receive a polished finish with attention to detail, ensuring homes remain consistently clean between visits.
Move In/Out Cleaning
Comprehensive deep cleaning for property transitions. Includes refrigerator interiors, window cleaning, oven degreasing, and cabinet sanitization. Designed to prepare homes for new occupants or ensure move-out deposits are preserved through thorough cleaning.
Commercial Cleaning
Tailored janitorial services for businesses and facilities. Focuses on maintaining professional environments through daily/weekly cleaning routines. Covers common areas, restrooms, and workspaces to ensure hygiene standards that impress clients and partners.
Recurring Cleaning
Flexible recurring appointments with built-in discounts for weekly, bi-weekly, or monthly bookings. Ensures consistent home maintenance without last-minute scheduling. Clients benefit from familiar cleaners who adapt to household routines over time.
Deep Cleaning
Thorough cleaning for neglected spaces or special occasions. Targets hard-to-reach areas, baseboards, and detailed surface restoration. Recommended for seasonal maintenance or preparing homes for holidays and events.
People
Shellena Pitterson
Owner and CEO
Shellena Pitterson leads Orchid Maids with industry expertise, demonstrated through active participation in Connecticut's economic development panels. Her leadership emphasizes service excellence, community impact, and operational innovation in the cleaning industry.
Questions
Do I need to be home during cleaning?
You may stay or leave, but a pre-cleaning walkthrough is recommended. Post-cleaning inspection is required for satisfaction guarantee eligibility.
What areas do you service?
We serve 15+ towns in Southeast Connecticut including Norwich, Groton, New London, and surrounding communities.
How does payment work?
Secure credit/debit card payments are processed after service completion. No upfront charges required.
What is your cancellation policy?
48-hour notice required for free changes. Cancellations within 3 hours incur 50% fee to compensate cleaners.
Do you offer commercial cleaning?
Yes, we provide janitorial services for offices and facilities across Southeast Connecticut.
