Business Details
Your Trusted Chimney & Fireplace Experts in Woodbury, CT
Rich & John's Complete Chimney Service Complete Chimney Service has served Connecticut homeowners for over 25 years with professional chimney, fireplace, and stove solutions. Our fully trained team combines technical expertise with personalized service, offering comprehensive maintenance, repairs, inspections, and installations. We prioritize safety and customer education, adhering to industry standards set by the Chimney Safety Institute of America and National Fire Protection Association.Our showroom features premium brands like Enviro and Napoleon, while our field technicians deliver reliable service with a small-business touch. With a 100% Better Business Bureau rating and thousands of satisfied customers, we maintain a reputation for transparency and integrity in every project.
Services
Chimney Cleaning
Fireplace Repair
Stove Installation
Chimney Inspection
Damper Replacement
Chimney Rebuilding
Creosote Removal
Chimney Waterproofing
Smoke Chamber Sealing
Ventilation Solutions
Highlights and features
- We have 25+ years of experience in chimney and fireplace services
- Our team is certified by the Chimney Safety Institute of America
- We provide transparent inspections with video documentation
- We offer 100% satisfaction-guaranteed repairs and installations
- We maintain a 100% Better Business Bureau rating
What people say
Professional and friendly staff
Competitive pricing
Prompt service
Detailed explanations
Honest assessments
Services
Chimney Cleaning
Our chimney cleaning service removes soot, creosote, and debris using advanced Wohler Viper systems and HEPA vacuum technology. We service wood stoves, gas units, and fireplace inserts while maintaining indoor air quality. Regular cleanings prevent chimney fires and carbon monoxide buildup, ensuring safe operation of heating systems.
Chimney Inspection
We offer three levels of chimney inspections per NFPA 211 standards. Level 1 checks basic functionality, Level 2 includes video documentation, and Level 3 addresses hidden structural issues. Our inspections identify safety hazards and maintenance needs for masonry and prefabricated chimneys.
Stove Installation
Our showroom features premium wood, gas, and pellet stoves from brands like Enviro and Napoleon. We provide professional installation services that meet local building codes, including chimney modifications and venting solutions. Our staff helps customers select efficient heating options that match their home's requirements.
Chimney Repair
We repair chimney crowns, flashing, and masonry using durable materials like ChimneySaver products. Our services include mortar re-pointing, water damage restoration, and structural reinforcement. We address both cosmetic issues and critical safety concerns affecting chimney performance.
Damper Replacement
We install Top Lock dampers that improve energy efficiency by creating airtight seals at chimney tops. These systems prevent heat loss, block downdrafts, and keep pests out while maintaining proper ventilation. Our technicians ensure proper sizing and operation during installation.
People
Rich St. Marie
Field Operations Director & Owner
Rich St. Marie oversees field operations with 25+ years of chimney service experience. He leads technician training programs aligned with CSIA standards and manages complex installation projects. Rich maintains active involvement in customer service and quality control.
Shannon St. Marie
Showroom & Office Manager
Shannon St. Marie manages the Woodbury showroom and administrative operations. With extensive product knowledge, she helps customers select heating solutions and coordinates installation scheduling. She ensures seamless integration between retail sales and service operations.
Questions
How often should my chimney be cleaned?
The National Fire Protection Association recommends annual inspections and cleaning as needed. Wood-burning systems typically require cleaning every 1-2 years depending on usage.
What are the different chimney inspection levels?
Level 1 checks basic functionality, Level 2 includes video documentation, and Level 3 addresses structural issues. We recommend Level 2 inspections when changing fuel types or after chimney fires.
Do you sell heating appliances?
Our Woodbury showroom features premium wood, gas, and pellet stoves from brands like Enviro, Napoleon, and Pacific Energy. We provide professional installation services for all purchased units.
What causes white stains on chimneys?
White stains indicate water penetration through brick and mortar. Our ChimneySaver waterproofing solutions protect against water damage and extend chimney lifespan while maintaining vapor permeability.
Do you offer emergency services?
We prioritize prompt scheduling for urgent repairs but don't provide 24/7 emergency services. Our regular business hours ensure thorough assessments and proper repair execution during daylight hours.
What payment methods do you accept?
We accept major credit cards, checks, and cash payments. Payment plans may be available for extensive repair projects – please discuss options with our office staff during scheduling.
