We put a lot of effort into understanding your needs
At Nevelow Eye Associates, we are dedicated to providing exceptional eye care services to our patients in San Antonio and surrounding areas. Our practice is committed to offering a wide range of optometry services, from comprehensive eye exams to contact lens fittings and LASIK surgery. Our team of optometry specialists is dedicated to improving, protecting, and preserving your vision.
Our Team
Our practice is led by Dr. John M. Nevelow, a native of San Antonio with over 40 years of experience in the optometry field. Dr. Nevelow specializes in family optometry and contact lenses, and has been in practice for over four decades. He is joined by his daughter, Dr. Erin Nevelow, who graduated from the University of Houston College of Optometry in 2005. Our team also includes Tracy Callender, our office manager with a background in business, and Nancy Dany, our certified optician with 28 years of experience. Alexandra Weed, our front desk coordinator, rounds out our team of dedicated professionals.
Our Services
We provide a comprehensive range of optometry services, including:
- Comprehensive eye exams to evaluate eye health and vision
- Contact lens fittings and dispensing
- Prescription eyeglasses and sunglasses
- LASIK and other eye surgery procedures
- Vision therapy and orthokeratology
- Frames and lens style consultations
- Insurance and payment options
Why Choose Us
At Nevelow Eye Associates, we pride ourselves on our personalized approach to eye care. Our commitment to excellence has earned us a reputation for excellence in the San Antonio community. We understand the importance of vision in your daily life and are dedicated to improving, protecting, and preserving your sight.
Our Reviews
We are proud to have a long history of satisfied patients who have trusted us for their eye care needs. "I've been going to Dr. Nevelow for over 40 years and have always been treated with the utmost care and respect, " says one satisfied patient. "The staff is always friendly and knowledgeable, and I feel confident in their care, " says another.
Stay Connected
Stay up-to-date with the latest news and information about eye care and vision health by visiting our blog. We also encourage you to follow us on social media to stay connected and informed about our practice and the latest developments in the field of optometry.
Poor Customer Service Experiences
Staff Attitude and HIPAA Violations
Rebecca M.'s review highlights the poor attitude of the staff, particularly Dr. Nevelow, who seemed irritated and moved quickly during her first eye exam. Moreover, she witnessed a major HIPAA violation when Dr. Nevelow left an unlocked screen with patient information visible.
Miscommunication and Mistakes
Rebecca M. also experienced miscommunication and mistakes from the staff, including the lady with curly short hair and a part down the middle, who was not welcoming and damaged her glasses. The main office lady, with blonde hair and a ponytail, also didn't listen to her concerns and took her glasses without permission, causing further frustration.
Unreliable Insurance Information
Tonya M.'s review reveals that the office provided incorrect information about her insurance coverage, leading to unexpected payment requests and subsequent collection agency calls.
Positive Experience
On the other hand, Bill R.'s review praises the office, specifically Dr. Nevelow and Nancy in the eye wear department, for their thoroughness and excellent customer service.
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