Where customer satisfaction is our top priority
At Shuttle Express, we pride ourselves on providing a safe, reliable, and comfortable transportation experience for all our passengers. Our company has been built on a foundation of safety, service, and reliability, and we have been serving the Seattle area for over 35 years.
Our History
Shuttle Express was founded in 1987 by Jim Sherrell, a seasoned entrepreneur with a passion for providing exceptional customer service. At the time, San Juan Airlines had a reputation for being the safest and most professional commuter airline in the country. Sherrell believed that the same culture of safety, service, and reliability could be replicated in a ground transportation company.
Our Services
At Shuttle Express, we offer a wide range of services to meet the needs of our diverse customer base. Our services include:
- Private Transportation: We offer private transportation services for individuals and groups, providing a safe and comfortable way to travel to and from Sea-Tac Airport.
- Hourly Charters: Our hourly charter services allow you to book a vehicle for a specific period of time, giving you the flexibility to travel on your own schedule.
- Corporate and Group Transportation: We offer customized transportation solutions for corporations and groups, providing a convenient and reliable way to transport employees, attendees, or clients.
- Airport Transportation: Our airport transportation services make it easy to get to and from the airport, with options for private sedans, SUVs, and luxury vans.
- Cruise Transfers: We understand the importance of timely and comfortable transportation for cruise passengers, and our cruise transfer services are designed to meet your needs.
Why Choose Us
At Shuttle Express, we pride ourselves on our commitment to safety, service, and reliability. Here are just a few reasons why you should choose us:
- Safest Fleet: Our fleet of vehicles is maintained to the highest standards, ensuring a safe and comfortable ride for all our passengers.
- Friendly and Professional Drivers: Our drivers are professionally trained, background-checked, and drug-tested to ensure a safe and enjoyable experience.
- Comfortable and Clean Vehicles: All our vehicles are cleaned daily and maintained to ensure a clean and comfortable ride.
- Customized Service: We offer customized transportation solutions tailored to your specific needs and preferences.
Testimonials
Our customers have shared their experiences with us:
- Julie S.: "The drivers and the service from Shuttle Express was top notch. You guys were reliable, friendly, easy to work with. I will definitely recommend you to my colleagues at Microsoft and you will also be the first folks I call when I have another event."
- Grace W.: "I really appreciated working with you. You answered all my questions, offered advice, and were very prompt in your responses. I would highly recommend Shuttle Express to my friends for airport transportation as well as events like this. I was very impressed."
- Kricket D.: "The driver was wonderful, the coach itself was beautiful, the experience with Shuttle Express overall was completely seamless. The price was very reasonable and the service was exceptional. We will definitely use Shuttle Express again."
Get in Touch
Contact us at Shuttle Express to learn more about our services and to book your next trip. Our friendly and professional team is always here to help.
Booking and Customer Service
The online booking process with Sea Car was described as easy to use, with helpful reminders to double-check flight times. The customer service team was knowledgeable, kind, and easily reachable.
Driver and Vehicle Experience
One reviewer had a perfect experience with the driver, who was on time and drove them to their destination with no issues. Another reviewer praised the drivers' professionalism, punctuality, and helpfulness with luggage. The vehicles were described as clean and comfortable, with additional amenities such as complimentary water bottles.
Negative Experiences
Several reviewers had negative experiences with the company. One reviewer was quoted an excessive price and was treated rudely by customer service. Another reviewer had a disastrous experience with Shuttle Express and SEA Black Car Service, including a late driver, unclear instructions, and a lack of empathy or concern from the manager. The reviewer was left feeling disregarded and neglected. Another reviewer was charged an extra fee due to a delay caused by the airport's handling of their dog, and received no response or acknowledgment from the company.
Communication Issues
Several reviewers mentioned communication issues with the company, including unclear instructions, a lack of empathy or concern, and unhelpful responses from management.
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