Business Details
34 Years
experience
Emergency
services
Employee Mental Health Solutions Provider
At ERC, we are dedicated to transforming workplace mental health through comprehensive Employee Assistance Programs (EAPs). Since 1992, our mission has been to empower employees and their families by providing accessible, high-quality counseling services that address personal and professional challenges. Our team of licensed counselors specializes in short-term therapy, crisis management, and tailored mental health solutions designed to enhance productivity and well-being. With a 90% issue resolution rate and a proven eight-session model, we prioritize accessibility through in-person, telephonic, and video appointments available within days.Backed by 30+ years of experience and partnerships with 400+ organizations nationwide, we deliver a 5:1 ROI on EAP investments while maintaining a 2-3x higher utilization rate than industry averages. Our proprietary counselor network and dedicated account managers ensure seamless support for employers, from implementation to ongoing promotion of mental health benefits.
Services
Employee Assistance Program
Mental Health Counseling
Crisis Management
Workplace Wellness Consultation
Substance Abuse Counseling
Details
- Year established: 1992
Highlights and features
- We offer 30+ years of specialized EAP experience with 400+ organizational partnerships
- Our 24/7 support line provides immediate access to licensed counselors
- We guarantee eight-session resolution-focused counseling models
- Our team includes certified Prepare Enrich facilitators for relationship counseling
- We maintain a proprietary nationwide network of 100K+ covered employees
Services
Employee Assistance Program
Our Employee Assistance Program provides comprehensive mental health support for organizations. We offer confidential counseling services to employees and their families, addressing personal and professional challenges that affect workplace productivity. Our program includes crisis intervention, substance abuse counseling, and work-life balance resources. With a focus on resolution-driven therapy, we help organizations reduce absenteeism and improve overall workplace well-being through accessible, evidence-based mental health solutions.
Mental Health Counseling
We deliver specialized mental health counseling through licensed professionals trained in anxiety management, depression treatment, and trauma recovery. Our counselors employ evidence-based approaches like CBT and solution-focused therapy to address individual needs. Services include both short-term interventions and ongoing support for employees facing personal or professional challenges. With 25+ years of collective experience, our clinicians provide culturally competent care tailored to diverse workplace environments and individual circumstances.
Crisis Management
Our crisis management services provide immediate assistance for workplace emergencies and personal crises. We offer 24/7 access to trained counselors through our support line, with in-person intervention capabilities when needed. The program includes post-crisis follow-up and organizational debriefing sessions to ensure long-term resolution. With specialized training in trauma response and suicide prevention, our team helps organizations navigate critical incidents while maintaining employee well-being and operational continuity.
Workplace Wellness Consultation
We provide strategic consultation to help organizations build mentally healthy workplaces. Our services include mental health policy development, manager training programs, and customized wellness initiatives. Through annual utilization reports and trend analysis, we help employers identify and address emerging mental health concerns. Our consultation services also include EAP promotion strategies to maximize program awareness and engagement across all organizational levels.
Substance Abuse Counseling
Our specialized substance abuse counseling services address chemical dependency and related workplace issues. Certified addiction counselors provide assessment, intervention, and recovery support through individual and group therapy sessions. The program includes workplace accommodation guidance and return-to-work planning. With specialized training from institutions like Hazelden, our counselors deliver evidence-based treatment approaches that align with organizational policies and regulatory requirements for workplace safety.
People
Ann M. Gaylord
Counselor
Specializing in child and adolescent therapy with 25+ years of experience, Ann provides play therapy and family counseling. She earned her MA from Michigan State University and joined ERC in 2023 after working in forensic and in-home therapy settings.
Cameron Heiman
Counselor
A recent graduate from UW-Oshkosh with experience in college counseling and autism therapy, Cameron specializes in LGBTQ+ support and life transitions. She joined ERC in 2024 after completing internships in behavioral health services.
Kelly Fabera
Senior Clinician
As Director of Clinical Services, Kelly leads ERC's clinical team with 20+ years of experience in child behavioral disorders and trauma counseling. She holds a master's degree from UW-Milwaukee and specializes in dialectical behavior therapy techniques.
Jim Pecard
Counselor
With specialized training from Hazelden, Jim provides chemical dependency counseling and family therapy. He has worked with ERC since 1996, combining social work expertise from UW-Madison with practical experience in corporate EAP programs.
Rebecca Hanson
Executive Director
As both EAP Counselor and Clinical Operations Director, Rebecca combines 15+ years of hospice and mental health experience with specialized Brainspotting training. She joined ERC in 2019 after completing her master's degree at Lakeland College.
Questions
What mental health services does ERC provide for employees?
ERC offers confidential counseling for anxiety, depression, relationship issues, and crisis management through in-person, telehealth, and 24/7 support line options.
How quickly can employees access counseling services?
Appointments are typically available within days of initial contact, with immediate support through our 24/7 crisis hotline.
What makes ERC's EAP different from other programs?
Our eight-session resolution model, proprietary counselor network, and dedicated account management deliver 2-3x higher utilization rates than industry averages.
Do you offer specialized counseling for workplace issues?
Yes, we provide leadership hotlines, organizational consulting, and workplace culture assessments to address professional challenges.
How does ERC measure program effectiveness?
We track 90% issue resolution rates and provide ROI analytics showing $5 return for every $1 invested in our EAP services.
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