Reliable, Timely, and Personalized Service
Born in the heart of Seattle in 2010, Aces Town Car Service has established itself as the city's leading provider of reliable and personalized transportation services. With a fleet of over 40 diverse vehicles, experienced chauffeurs, and a commitment to customer satisfaction, we deliver an unparalleled transportation experience for every journey.
Our Mission
Our mission is to provide travelers, corporate professionals, and local residents with a seamless and comfortable transportation experience. We strive to exceed expectations by offering:
- Reliable and timely service: Punctuality is our promise.
- Professional and courteous chauffeurs: Our chauffeurs are highly trained and dedicated to ensuring a comfortable and enjoyable ride.
- Customizable transportation solutions: We cater to a variety of needs, from airport transfers to corporate events and wine tours.
Our Services
We offer a comprehensive range of services to meet your diverse transportation needs, including:
Airport Transportation
- Reliable airport transfers to and from Seattle-Tacoma International Airport (Sea-Tac)
- Meet & greet service available for a smooth arrival and departure experience.
Point-to-Point Travel
- Convenient point-to-point transportation for individuals and groups throughout the Seattle metropolitan area.
- Choose from a variety of comfortable and spacious vehicles, ranging from sedans to luxury SUVs and Sprinter vans.
Corporate Transportation
- Streamline your corporate travel with dedicated account management and billing options.
- Ensure reliable transportation for team members with our comprehensive corporate transportation solutions.
Special Events
- Make your special occasions even more memorable with our personalized event transportation services.
- We offer shuttle services, get-away vehicles, and other tailored solutions for your wedding, party, or any other event.
Wine Tasting Tours
- Explore the world-renowned wine regions of Washington State with our professional guided tours.
- Sit back, relax, and enjoy the scenic views while our experienced chauffeurs handle the driving.
Our Commitment
We are dedicated to providing exceptional customer service and ensuring a safe and enjoyable journey for every passenger. We value your feedback and are constantly striving to improve our services and exceed your expectations.
Driver Experience and Vehicle Quality
The experience with Aces' drivers was a mixed bag. One reviewer had a terrible experience with an inexperienced driver who had never driven in snow before and got stuck in the neighborhood. Another reviewer had a great experience with a professional driver who was on time, helpful, and provided a comfortable ride.
Customer Service
Customer service was a major issue for one reviewer, who had a terrible experience trying to get help when their driver got stuck in the snow. The company's lack of phone support and unresponsive email communication led to frustration and a refusal to provide a refund.
Communication and Scheduling
Some reviewers praised Aces' communication and scheduling, citing easy booking and timely pickup and dropoff. However, one reviewer had issues with unclear instructions for pickup at Sea-Tac airport.
Overall Experience
While some reviewers had great experiences with Aces, one reviewer had a disastrous experience that highlighted the company's unprofessionalism and poor customer service. Others praised the company's reliability, competitive prices, and professional drivers.
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