Experience the Art of Luxury at the Carriage House Hotel
The Carriage House Hotel in Lafayette, Louisiana, is a boutique hotel that offers an upscale experience like no other. As the only AAA 4-Diamond property in Lafayette, we pride ourselves on providing exceptional service, luxurious accommodations, and unparalleled amenities.
Our History
Our hotel is nestled in the exclusive, high-end development of River Ranch, a place where sophistication meets southern charm. We offer a serene setting where guests can live, work, and play in comfort and style. Our rooms are all suites, complete with marble showers, separate bedrooms, private parking, security, and contemporary design in each of our private suites.
Our Services
At the Carriage House Hotel, we offer a range of services to make your stay with us unforgettable. Our concierge team is dedicated to making your stay a memorable one, from the moment you check-in to the moment you check-out. We offer personalized service, recommendations, and ensure a smooth, comfortable experience overall.
Amenities
Our hotel amenities include a private club resort, featuring the finest private dining experience in Acadiana. Guests can enjoy lunch, dinner, or drinks at the City Club Bar and Grill, and take advantage of the full-service River Spa, fitness center, tennis club, and resort-style pool. Our suites are equipped with plush bedding and furnishings, executive business stations, luxury bath amenities, complimentary WiFi, full kitchen or kitchenette, individual climate control, smart TV, in-room safe, and 24-hour security.
Packages and Promotions
We offer a range of packages and promotions to suit every need and occasion. From our Romance Package to our customized packages, we can help you create the perfect stay. Our team can help you plan the perfect romantic getaway, corporate retreat, or special occasion.
Bridal Suite
Our luxurious Bridal Suite is the perfect setting to prepare for your special day. Located inside the Carriage House Hotel, the suite features a spacious dressing room, sitting room, full-length mirror, 2.5 bathrooms, living/dining room with balcony overlooking our beautiful courtyard, and on-site spa services available.
Hotel Experience
Positive Reviews
The hotel received praise for its beautiful location, spacious rooms, and great staff. Some reviewers appreciated the luxury amenities, such as the pool and tennis courts. A few reviewers specifically mentioned the excellent service provided by certain staff members, such as Jay at the front desk.
Negative Reviews
However, many reviewers were disappointed with their stays due to various issues. Some common complaints included:
- Poor cleanliness and maintenance of the rooms, including dirty dishes, hair in the shower, and expired milk in the fridge
- Unfriendly and unhelpful staff, particularly at the front desk
- Noise disturbances and disruptions from housekeeping and other guests
- Outdated and broken furniture and appliances
- Lack of amenities, such as hangers, towel racks, and fresh coffee
- Disorganized layout and confusing directions within the hotel
- Overpriced for the quality of service and amenities provided
Recurring Issues
Some reviewers experienced similar problems during their stays, including:
- Poor communication and follow-up from hotel staff regarding issues and requests
- Inconsistent cleaning and maintenance of rooms
- Unreliable and unhelpful staff
- Overpricing and poor value for the quality of service and amenities
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