Relax, We've Got You Covered!
At URelax Vacation Rentals, we understand the importance of a perfect vacation. That's why we're dedicated to providing exceptional vacation rental homes in Morro Bay, Cayucos, Paso Robles, and San Luis Obispo County. Our team is committed to delivering a hassle-free and enjoyable experience for our guests, while also providing superior results for our property owners.
Our Mission
Our mission is to provide a great experience for our guests and superior results to our owners. We achieve this by partnering with the best owners and managers to ensure that our properties are of the highest quality and that our guests have a seamless and enjoyable booking experience. We believe in building strong relationships with our guests and owners, and we're always looking for ways to improve and innovate.
Our Services
We offer a wide range of services to both our guests and property owners. For our guests, we provide an easy and secure online booking system, with a full itemized invoice and credit card acceptance. We also offer peace of mind with our inexpensive damage insurance, which protects both our guests and our properties. Additionally, we provide a best rate guarantee, ensuring that our guests get the best possible deal on their vacation rental.
For our property owners, we offer state-of-the-art full-service property management, including marketing, booking, and maintenance services. Our team is dedicated to maximizing revenue and minimizing stress for our owners, and we're always looking for ways to improve and innovate our services.
Our Properties
We're proud to offer a diverse range of vacation rental homes, from oceanfront and bayfront properties to pet-friendly and large homes for 10 or more guests. Our properties are meticulously maintained and equipped with everything our guests need for a comfortable and enjoyable stay. From wi-fi and well-stocked kitchens to linens and towels, we've thought of everything to ensure that our guests have a stress-free and relaxing vacation.
Our Commitment
At URelax Vacation Rentals, we're committed to providing exceptional vacation rental homes and superior service to our guests and property owners. We're dedicated to building strong relationships and exceeding expectations, and we're always looking for ways to improve and innovate our services. Whether you're a guest looking for the perfect vacation rental or a property owner looking for a reliable and effective management team, we're here to help.
Communication and Efficiency
Many reviewers praised URelax Vacation Rentals for their efficient and clear communication, making the reservation process stress-free. Alison Juestel had a smooth experience with the reservation and communication, and Steve Mathes appreciated the team's responsiveness and helpfulness. Martha Yates also reported a good experience with the company, mentioning that everything was perfect and the area was lovely.
Service and Customer Care
However, some reviewers had negative experiences with the company's customer service. A. reported a poor experience, stating that the company did not care about people and was only looking for business. Rebecca B. had a horrific experience, stating that the customer service was the WORST she had ever received. Jeff B. was unhappy with the condition of the rental property, finding a decomposing rat in a trap. These experiences highlight the importance of providing good customer care.
Property Quality
Some reviewers were delighted with the properties they rented. Tee Richmond raved about the property they rented, describing it as a "dream" and saying that it had clearly been designed with intent to enhance the surroundings. The property had a panoramic view of the bay, a gas grill, and an outdoor fire pit. Dave Nii simply stated that the property was easy to navigate and that the pictures were great.
Negative Experiences
Few reviewers reported negative experiences with the properties themselves. Jeff B. was shocked to find a decomposing rat in a trap under the kitchen sink, which he described as disgusting. Rebecca B. was unhappy with the non-refundable policy, stating that they had cancelled due to unforeseen issues with finances and family.
Overall Satisfaction
Some reviewers were extremely satisfied with their experience with URelax Vacation Rentals, while others had negative experiences. Satisfaction largely depended on the quality of the property and the service provided.
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