Transforming Homes, One Window at a Time.
At Wonder Windows, we take pride in being one of the most esteemed providers of windows and doors in Rochester and Buffalo, NY. With over 60 years of experience, we have earned a reputation for providing high-quality products and exceptional customer service. Our team of experts is dedicated to helping homeowners like you enhance the beauty, performance, and energy efficiency of their homes.
Our Mission
Our mission is simple: to provide affordable, high-quality windows and doors that meet the unique needs of every Western NY home. We understand that every home has its own charm and requirements, and we're committed to helping you find the perfect fit. Whether you're looking to replace old windows, upgrade your entry doors, or install new patio doors, we're here to guide you every step of the way.
Our Services
At Wonder Windows, we offer a wide range of services designed to make your remodeling experience as seamless as possible. From our comprehensive selection of windows and doors to our affordable financing options and expert installation services, we've got you covered. Our team is dedicated to providing the highest level of customer service, ensuring that your experience with us is nothing short of exceptional.
Our Products
Our extensive range of windows and doors includes styles, materials, and brands to suit every taste and requirement. From vinyl windows to wood entry doors, and from sliding patio doors to storm doors, we have something for everyone. We're proud to offer products from leading manufacturers such as OKNA, Sierra Pacific, Andersen, and Starmark, ensuring that you get the best quality and performance for your investment.
Our Commitment
At Wonder Windows, we're committed to making your remodeling project as stress-free and enjoyable as possible. We understand that this is an investment in your home, and we're dedicated to helping you achieve your vision. With our expert guidance, competitive pricing, and exceptional customer service, we're confident that you'll find the perfect solution for your Western NY home.
Overview of Wonder Windows Reviews
Positive Experiences
Some customers had a positive experience with Wonder Windows, praising the company's staff, products, and services. They appreciated the professionalism, courteousness, and attention to detail shown by the sales representatives, installers, and customer service team. A few reviewers mentioned that the company stood behind their products and addressed any concerns promptly.
Negative Experiences
However, many customers had a negative experience with Wonder Windows, citing issues with communication, installation, and customer service. Some common complaints included:
- Poor Communication: Customers experienced difficulties in getting responses from the company, and when they did, the communication was often unclear or misleading.
- Installation Issues: Some reviewers reported problems with the installation process, including delays, incorrect measurements, and poor workmanship.
- Customer Service: Many customers expressed frustration with the company's customer service, citing unreturned calls, unkept promises, and a general lack of concern for their concerns.
Notable Reviews
- Krissy Creech's 1-star review highlighted the company's incompetence in installing a sliding glass door, resulting in water leaks and poor communication.
- Jill McLaughlin's 5-star review praised Scott Piccolo's attention to detail and courteousness as a sales representative.
- Sue Ruiz's 1-star review described a series of mishaps, including incorrect window orders, poor communication, and a lack of response from the company's president.
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