Business Details
Emergency
services
Your Trusted Partner for Emergency Restoration Services in Charlotte
Contents Restoration Services has been a trusted leader in emergency cleanup services for 25 years, serving Charlotte and surrounding areas. Our IICRC-certified technicians utilize state-of-the-art equipment to address water, fire, and mold damage with precision and care. As a BBB A+ rated, woman-owned business, we prioritize rapid response times, transparent communication, and meticulous restoration processes.Our team's expertise in handling insurance claims and commitment to 24/7 availability ensure clients receive efficient, stress-free solutions during critical moments. With a verified 5-star rating, we combine technical excellence with compassionate service to restore properties and peace of mind.
Services
Water Damage Restoration
Fire Damage Cleanup
Mold Removal
Board Up Services
Structural Cleaning
Post-Construction Cleaning
Reconstruction
Asbestos Removal
Packout Storage
Emergency Plumbing
Highlights and features
- We offer 24/7 emergency services for urgent restoration needs
- Our team has 25 years of combined experience in damage mitigation
- IICRC certified technicians ensure industry-standard expertise
- Woman-owned and operated business committed to personalized service
- BBB A+ rated for trustworthiness and customer satisfaction
Associations and certifications
- IICRC
- BBB A+
What people say
Quick response
Professional team
5-star ratings
Highly recommended
Excellent service
Services
Water Damage Restoration
Our certified technicians provide rapid water extraction and structural drying using advanced equipment. We handle all damage categories from clean water to black water contamination. With 24/7 availability and insurance claim assistance, we restore properties to pre-damage condition while preventing mold growth through comprehensive mitigation strategies.
Fire Damage Cleanup
Specialized fire and smoke remediation services include soot removal, odor elimination, and content restoration. Our team uses HEPA filtration and thermal fogging techniques to clean surfaces and air systems. We document damage thoroughly and coordinate complete property restoration while working directly with insurance providers for seamless claims processing.
Mold Removal
Professional mold inspection, containment, and removal services address hazardous growth from water damage. Our technicians use negative air pressure chambers and antimicrobial treatments to eliminate spores. We follow strict safety protocols for black mold removal and provide moisture control solutions to prevent future infestations while ensuring indoor air quality compliance.
Board Up Services
Emergency board-up and tarping services protect damaged properties from weather exposure and vandalism. We use reinforced plywood and weather-resistant materials to secure openings while maintaining structural integrity. Our team provides temporary protection during fire, water, or storm damage until permanent repairs can be completed.
Structural Cleaning
Comprehensive exterior and interior structural cleaning services restore surfaces after disasters. Our technicians employ pressure washing, steam cleaning, and eco-friendly solutions to remove contaminants from concrete, brick, and metal surfaces. We specialize in post-fire soot removal and water damage restoration while preserving architectural integrity.
People
Dawn
Owner
Dawn leads with hands-on expertise, advocating for clients during insurance negotiations and overseeing complex restoration projects. Her commitment to transparency and quality control ensures exceptional service outcomes.
Joe
Project Manager
Joe coordinates restoration projects with meticulous attention to detail, maintaining constant communication with clients and insurance providers to ensure seamless execution of all mitigation efforts.
Liz
Insurance Liaison
Liz specializes in navigating insurance claims, resolving documentation issues and ensuring proper coverage for restoration work while maintaining clear communication with policyholders.
John
Senior Technician
John oversees structural repairs and content restoration, applying technical expertise to complex damage scenarios while maintaining high standards of craftsmanship throughout the restoration process.
Beau
Claims Coordinator
Beau manages documentation and insurance deadlines, providing clear guidance to clients through administrative processes while ensuring compliance with policy requirements and project timelines.
Questions
What emergency services do you offer?
We provide 24/7 emergency response for water damage, fire damage, mold removal, and property securing services across Charlotte and surrounding areas.
How quickly can you respond to emergencies?
Our technicians arrive within one hour for emergency calls, offering immediate mitigation to prevent further property damage during critical situations.
Do you work with insurance companies?
Yes, we handle insurance claims documentation and coordinate directly with providers to streamline the restoration process for residential and commercial clients.
What areas do you service?
We serve Charlotte, Monroe, Harrisburg, Kannapolis, and surrounding North Carolina regions for all emergency restoration needs.
Are your technicians certified?
Our team holds IICRC certifications in water damage restoration, fire cleanup, and mold remediation, ensuring industry-standard expertise and compliance.
What sets you apart from competitors?
As a BBB A+ rated, woman-owned business with 25 years of experience, we combine technical excellence with personalized service and transparent communication.
