Protect Your Family and Your Future With the Right Life Insurance
At Waterhouse Insurance & Financial Services, we pride ourselves on being a trusted leader in the insurance industry in Tallahassee, Florida. With over 30 years of experience, our agency has built a reputation for providing exceptional customer service and competitive rates. We understand that everyone's needs are unique, which is why we take the time to get to know each of our clients and tailor our services to their specific needs.
Our Core Values
At Waterhouse Insurance & Financial Services, we believe that our success is built on a foundation of core values that guide our interactions with our clients, employees, and the community.
- Concerns for People: We respect all people and strive to consistently do a superior job of satisfying the needs of everyone who places their trust in us.
- Integrity: We are honest and fair at all times.
- Personal Development: We are committed to annually update our professional skills and practice life-long learning.
- Excellence: We excel in meeting the needs of our clients, employees, stockholders, and communities while treating all with courtesy, respect, honesty, and fairness.
- Quality: We take pride in the accuracy, thoroughness, and quality of our work.
- Creativity: We appreciate creative thinking and suggestions for better methods.
Our Insurance Services
At Waterhouse Insurance & Financial Services, we specialize in providing a wide range of insurance services, including:
- Auto Insurance: Our agents can quickly provide rates from multiple companies, giving you the ability to save money on your auto insurance needs.
- Homeowners Insurance: Our agency offers protection for your home and personal property against various types of losses and damages.
- Business Insurance: We can help your organization tailor the appropriate coverage, including Worker's Compensation, Commercial Liability, Director's and Officer's Insurance, Malpractice Insurance, Group Homeowners/Auto, and other business-related insurance.
- Life Insurance: Our experienced agents can help you find the right policy to protect your family and future.
Why Choose Waterhouse Insurance & Financial Services?
- Low Rates: We offer competitive rates for all your insurance needs.
- Excellent Customer Service: Our agents are dedicated to providing exceptional customer service and support.
- Customized Solutions: We take the time to understand your unique needs and tailor our services to meet your specific requirements.
- Multiple Insurance Companies: We are authorized producers of multiple insurance companies, giving us the competitive edge to find the best rates for your needs.
Contact Us
If you're looking for personalized insurance services and exceptional customer care, look no further than Waterhouse Insurance & Financial Services. Contact us today to learn more about our services and how we can help you.
Customer Experience
The reviews highlight a mix of positive and negative experiences with Waterhouse Insurance. On the positive side, many customers praised the helpful and prompt service they received from specific agents, such as John, Chris, Prentice, and Tiffany. They appreciated the agents' patience, knowledge, and ability to answer their questions, which resulted in satisfactory policy purchases.
Issues with Customer Service
On the negative side, some customers expressed frustration with the customer service they received. A few reviewers mentioned being left on hold for extended periods, never receiving return calls, or being denied coverage due to circumstances beyond their control. In some cases, agents failed to send required documents or provide adequate assistance, leading to feelings of frustration and disappointment.
Praise for Specific Agents
Several reviews singled out specific agents for their exceptional service, including Chris, Prentice, and Tiffany. These agents were commended for their patience, knowledge, and ability to provide satisfactory solutions to customers' insurance needs.
Criticisms of Agents and Customer Service
Conversely, some customers criticized agents for their lack of responsiveness, failure to follow through on commitments, and poor communication. In some cases, customers felt that agents were unhelpful or unprofessional, leading to negative experiences.
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