Business Details
23 Years
experience
Emergency
services
Trusted Pet Care Services in Chicago
Founded in 2003, Right At Home Pet Service has established itself as a trusted provider of personalized pet care in Chicago. Our team of certified professionals brings decades of combined experience in holistic pet care, including Red Cross certification in Pet CPR and First Aid. We specialize in creating customized care plans that address each pet's unique needs, with a focus on maintaining their physical health, emotional well-being, and mental stimulation. Our proprietary online portal ensures transparent communication through detailed visit reports and photo documentation, while our rigorous caregiver screening process guarantees the highest standards of reliability and trustworthiness.Serving multiple Chicago neighborhoods since 2003, we've built our reputation on consistent, compassionate service that prioritizes the comfort and safety of every pet in our care. Our caregivers include former veterinary assistants, dog show handlers, and animal shelter volunteers who apply their specialized expertise to every service interaction. We maintain strict adherence to professional standards through ongoing training and continuous improvement of our care methodologies, ensuring we meet the evolving needs of modern pet owners.
Services
Dog Walks
Pet Sitting
Sleepover Care
Medication Administration
Home Security Service
Online Portal Updates
Key Management
Emergency Response
Holiday Care
Multi-pet Services
Details
- Year established: 2003
Highlights and features
- 20+ years of specialized pet care experience since 2003
- Caregivers undergo rigorous screening and background checks
- Customized holistic care plans for individual pet needs
- Real-time updates through secure online portal with photo documentation
- Emergency veterinary response capabilities with certified staff
Associations and certifications
- Red Cross Certified in Pet CPR and First Aid
What people say
True love of animals
Well taken care of
Bond with caregivers
Reliable emergency support
Personalized care approach
Services
Dog Walks
Our individualized dog walking service provides essential physical exercise and mental stimulation for your pet. Each 20-30 minute visit includes personalized attention, behavioral reinforcement, and detailed documentation. Our caregivers maintain consistent schedules between 8:00 AM and 7:00 PM daily, with special arrangements available for early morning or late evening walks. Every visit concludes with a comprehensive email update featuring photos and detailed notes about your pet's activity and behavior during the walk.
Pet Sitting
Our in-home pet sitting service maintains your pet's regular routines while providing essential care and companionship. Available for cats and small animals, visits last 30-60 minutes and include feeding, litter box maintenance, medication administration, and personalized playtime. Our caregivers follow specific care instructions while providing regular updates through our secure online portal, ensuring you stay informed about your pet's well-being during your absence.
Sleepover Care
The sleepover service provides continuous care for pets requiring extended attention. Our caregivers stay overnight in your home, providing evening and morning walks for dogs or feeding and companionship for cats. This service includes home security benefits through regular activity checks, mail collection, and plant watering. Each sleepover includes personalized care routines and detailed morning-afternoon updates with photographic documentation of your pet's activities.
Emergency Services
Our emergency response service addresses unexpected pet care needs with certified professionals available for urgent situations. Available during business hours and after-hours with premium fees, this service includes emergency vet transportation, immediate medication administration, and crisis management. Our caregivers maintain current certifications in pet first aid and CPR, ensuring proper response to medical emergencies while maintaining communication with pet owners throughout the situation.
Online Portal
Our proprietary online portal provides real-time updates and communication between caregivers and pet owners. The system automatically delivers detailed visit reports with photos after each service interaction, allowing remote monitoring of pet care activities. The platform supports scheduling management, service customization requests, and secure message exchange between clients and caregivers, ensuring complete transparency and control over your pet's care experience.
People
Sandra Castro-Carrera
Founder/Owner
Founder of Right at Home Pets since 2003 with veterinary assistant experience. Specializes in holistic pet care and animal rehabilitation. Holds Red Cross certifications in pet CPR and first aid. Developed customized care protocols used across all services.
Rebekah Birmingham
Pet Care Specialist
Experienced caregiver with expertise in exotic pet care and behavioral training. Provides specialized attention for animals with unique needs. Implements customized care plans while maintaining strict safety protocols during home visits. Trained in emergency response procedures.
Erika Sorg
Certified Caregiver
Social worker with animal care expertise who implements therapeutic interaction techniques. Specializes in stress reduction for pets during owner absence. Maintains current certifications in pet first aid and behavioral management. Applies holistic care principles during all service interactions.
Matt Kyle
Schedule Manager
Coordinates service logistics while ensuring caregiver-pet compatibility. Manages emergency response scheduling and service customization requests. Maintains quality control standards across all service deliveries. Implements continuous improvement protocols based on client feedback and service metrics.
Questions
What does the Meet & Greet consultation involve?
We visit your home to learn about your pet's specific needs, care routines, and household requirements. This 30-minute session includes key collection, emergency contact setup, and customized service planning.
How do I receive updates about my pet's care?
Our online portal automatically sends detailed visit reports with photos and notes after each service interaction. You'll receive immediate email notifications with complete visit documentation.
Can I request the same caregiver regularly?
We assign a primary caregiver who will handle most visits. In case of unavailability, we'll send a trained substitute while maintaining consistent care standards.
What emergency services do you provide?
We offer emergency vet transportation, medication administration, and urgent care visits. Our certified staff responds to medical emergencies with immediate action while maintaining communication with pet owners.
How should I prepare for sleepover services?
Provide clean linens, TV/internet instructions, and specific care guidelines. Our caregivers will maintain regular routines while ensuring home security through scheduled activity checks.
What's your cancellation policy?
Cancellations with less than 24 hours notice incur 50% fee. Holiday cancellations require 15-day notice to avoid charges. Full payment applies for uncompleted visits due to access issues.
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