Your trusted partners for all your auto repair needs - since 1999
Since 2006, Fox Run Auto Service Center has been a trusted partner for honest and reliable automotive care in the Newark, Bear, and Glasgow area. Our team of certified technicians utilizes top-notch equipment to diagnose and repair all makes and models, foreign and domestic. We take pride in offering exceptional customer service and transparent communication throughout every stage of the repair process.
What Sets Us Apart
Our commitment to excellence is reflected in our:
- ASE-certified technicians: Each of our technicians is highly skilled and possesses the necessary certifications to handle a wide range of repairs.
- State-of-the-art technology: We invest in cutting-edge equipment to ensure accurate diagnoses and efficient repairs.
- Transparency and communication: We provide clear and concise estimates, timelines, and progress updates throughout the process.
- Competitive pricing: We offer competitive rates and transparent billing practices.
- Customer satisfaction guarantee: Your satisfaction is our top priority.
Our Services
Our comprehensive services cover every aspect of vehicle maintenance and repair, including:
General Services
- Oil changes and lubrication
- Tire rotations and balancing
- Emission system repairs and inspections
- Brake inspections and repairs
- Battery diagnostics and replacements
- Tune-ups and timing belt replacements
Specialized Services
- DMV pre-inspections
- Pre-purchase inspections
- Remanufactured engine and transmission services
- Fleet services
- Vehicle sanitation and disinfection
Additional Offerings
- 24/7 roadside assistance
- Loaner vehicles available
- Free estimates and diagnostics
Our Promise
At Fox Run Auto Service Center, we are dedicated to providing:
- Honest and reliable repairs: We will never recommend unnecessary services or parts.
- Exceptional customer service: Our friendly and professional staff will treat you like family.
- Peace of mind: We offer the best warranty in the area.
Let us be your trusted partner in automotive care!
Poor Customer Service and Quality of Work
Several customers have expressed frustration with the quality of work and customer service at Fox Auto. Stanley B. had his 1994 pick-up truck towed to Fox Auto, only to be told that it might not be worth the time and money to diagnose the problem. He was ultimately unable to get the issue resolved and ended up taking his business elsewhere. Dawn H. experienced a similar issue when her car was damaged in a storm and she took it to Fox Auto for repair. She was shocked by the high cost of the repair, which included a $253.48 part and a $124.00 labor charge. When she tried to use her AAA membership discount, she was only given a $12.48 discount, which she felt was not in line with the advertised 10% discount.
Lack of Trust and Respect
G. A. had a series of negative experiences at Fox Auto, including being treated poorly by a mechanic who assumed she was not knowledgeable about cars. She was also charged for work that was not completed properly and was not provided with a satisfactory explanation.
Some Positive Experiences
Craig T. had a positive experience at Fox Auto, where he received a 4-wheel alignment that was done in a timely and honest manner. He appreciated the shop's transparency and trustworthiness, which has earned him a loyal customer for future repairs.
Steven C.
Steven C. gave Fox Auto a glowing review, stating that they "rock" and have his full recommendation.
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