Our Mission
Cooperative Federal Credit Union is a community-based financial institution driven by the shared philosophy of "people helping people." We exist to empower our members to achieve financial stability and fulfill their dreams. Through personalized services, educational resources, and competitive rates, we stand alongside our members every step of the way.
Who We Are
Founded in 1952, Cooperative Federal Credit Union is a not-for-profit financial institution serving the diverse communities of Syracuse, New York. Owned by our members, we exist to provide a wide range of financial services tailored to their specific needs.
Banking Services
- Convenient online and mobile banking options
- Traditional checking, savings, and money market accounts
- Competitive rates on savings and certificates
- Convenient loan options for various needs, including personal, auto, home equity, and small business
- Secure online loan applications and payments
Financial Education & Guidance
- Educational articles and webinars on financial planning and investing
- Retirement planning and IRA options
- Financial counseling and guidance from experienced professionals
Community Involvement
- Committed to supporting local businesses and community development through various initiatives and programs
- Proud sponsor of various local events and organizations
- Active partner in financial literacy workshops and financial inclusion programs
Our Values
- People-centered: We prioritize our members' needs and provide personalized services
- Integrity: We uphold the highest ethical standards and transparency in all our operations
- Accessibility: We offer convenient services and resources readily available to members
- Sustainability: We actively contribute to the community and promote responsible financial practices
- Collaboration: We work together with our members and other organizations to achieve success
Join Us
At Cooperative Federal Credit Union, we believe in the power of a strong community. We invite you to join us and experience the difference a member-owned financial institution can make in your life.
Overall Experience
The credit union has received mixed reviews from customers, with some praising their friendly and helpful staff, community-oriented approach, and variety of consumer products and business loans. However, others have had negative experiences with the institution, citing issues with account management, professionalism, and customer service.
Friendly and Helpful Staff
Community-Oriented Approach
Variety of Products and Loans
Account Management Issues
Some customers have reported difficulty closing accounts, with long delays and confusing communication. The reviewer Olga'S. Treasures mentioned a nightmare experience when trying to close her account, which was initially closed but then reopened with a balance of $37. The institution sent her a letter with her request, but it took three months to receive a statement with the balance.
Lack of Professionalism
The reviewer Kyle M. was disappointed with the lack of professionalism at the credit union, citing a lengthy and unprofessional setting up process, as well as unexpected fees and mistakes with account transactions.
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