Transforming Outdoor Spaces, One Water Feature at a Time.
About Us
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At Pond Magic Water Gardens and Landscapes, we specialize in designing and building custom ponds, waterfalls, and landscapes that bring harmony and tranquility to your outdoor space. Since our founding in 1998, we have been creating intimate, naturalistic settings for both residential and commercial clients in the Santa Cruz, CA area. Our team of experienced professionals is dedicated to transforming your space into a beautiful and eco-friendly oasis that attracts not only people but also birds and wildlife.
Services Offered
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At Pond Magic, we offer a full range of landscaping and water feature services to fit your needs. Here are some of the services we provide:
Pond, Waterfall and Landscaping Design
Our team of designers draws on traditional Japanese and classic English garden design to create custom ponds, waterfalls, and landscapes that reflect your unique style. We work closely with you to understand your vision and create a design that meets your needs and exceeds your expectations.
Landscape Installation
Our experienced landscape installation team can handle all aspects of your project, from grading and drainage to patios, pathways, and landscape lighting. We use wildlife-friendly and water-efficient principles to create landscapes that are both beautiful and sustainable.
Water Features
Our team specializes in building water features that incorporate eco-system ponds, koi ponds, streams, waterfalls, and wetland systems. We use the latest technologies to increase water circulation and oxygen content, ensuring that your water feature is not only beautiful but also healthy and sustainable.
Cleanouts and Maintenance
Routine maintenance is essential to keeping your water feature looking and functioning its best. Our team provides cleanouts and maintenance services to ensure that your pond or waterfall stays clean, clear, and healthy.
Pond Draining and Cleaning
We also offer pond draining and cleaning services to keep your pond or water feature in top condition. Our team will remove any debris, clean the filters, and check the pump and other equipment to ensure that everything is working properly.
Custom Designed Water Features
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At Pond Magic, we specialize in creating custom water features that fit your unique style and needs. Here are some of the custom water features we offer:
- Pondless Waterfalls: Our pondless waterfall systems are a great option for clients who want the soothing sound of running water without the maintenance of a pond.
- Koi Ponds: Our koi ponds are designed with the latest technologies to increase the removal of solids and wastes, ensuring that your koi have a healthy and thriving environment.
- Water Gardens: Our water gardens are custom designed to fit your space and style. We use a variety of plants and features to create a beautiful and sustainable ecosystem.
- Wetland Systems: Our wetland systems use plants for water filtration, creating a self-contained ecosystem that lets nature do the work.
- Streams: Our custom-designed streams add the soothing sound of running water to your landscape.
Visit Our Display
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We invite you to visit our display pond, water garden, and landscaping supplies to see our work up close. Our team is always available to answer any questions you may have and provide guidance on your project.
At Pond Magic Water Gardens and Landscapes, we are dedicated to creating beautiful and sustainable outdoor spaces that bring joy and tranquility to your life. Contact us today to learn more about our services and how we can transform your outdoor space.
Overall Quality of Service
Pond Magic's customers have mixed experiences with the company. On one hand, many customers have reported outstanding service, with positive reviews highlighting exceptional communication, reliable and reasonable maintenance, and impressive work quality. However, there have been a few instances of poor communication, unprofessional behavior, and subpar workmanship.
installation and Maintenance
Pond Magic's installation work has received praise from many customers, who have reported that the company's contractors are skilled and professional. Several customers have noted that the company's maintenance services are reliable and reasonable, with one customer even mentioning that the company's monthly service has made a significant difference in the overall health and appearance of their pond.
Communication
However, there have been some instances of poor communication from Pond Magic's staff. One customer reported that they never received an estimate after scheduling an appointment, and another customer mentioned that they had to follow up repeatedly to get a response from the company.
Pond Design and Construction
Pond Magic's customers have praised the company's ability to design and construct unique and functional ponds. One customer mentioned that the company's contractors were able to create a self-contained ecosystem with a diverse group of inhabitants, while another customer reported that the company was able to redesign their pond and waterfall to eliminate clogs and other issues.
Design and Repair Team
The company's design and repair team, including Jakob and Hubert, have been particularly praised for their attention to detail, professionalism, and ability to making reasonable suggestions that surpass expectations.
Unpleasant Experiences
On the other hand, there have been a few instances of unpleasant experiences with Pond Magic. One customer reported that the company failed to solve a raccoon problem at their home, leading to an eyesore and significant costs. Another customer mentioned that the company's contractors failed to show up for a scheduled appointment.
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