Business Details
17 Years
experience
Emergency
services
Trusted Damage Restoration Services in Muskegon, MI
Founded in 2009, Complete Restoration & Cleaning Services & Cleaning Services has built a reputation for excellence in residential and commercial damage restoration. Our team of IICRC-certified professionals specializes in mold remediation, water damage cleanup, biohazard decontamination, and power washing services, serving Muskegon and the West Michigan Lakeshore area. Guided by core values of empathy, integrity, and education, we prioritize customer well-being and property preservation through advanced techniques and partnerships with Indoor Environmental Professionals.With 24/7 emergency response capabilities and proprietary Xactimate software integration, we streamline insurance claims while maintaining transparent communication throughout every project. Our commitment to continuous training ensures compliance with ANSI/IICRC standards, delivering reliable solutions for urgent property crises.
Services
Mold Remediation
Water Damage Cleanup
Power Washing
Biohazard Cleanup
Fire Damage Restoration
Details
- Year established: 2009
Highlights and features
- We offer 24/7 emergency response for urgent property damage situations
- Our technicians hold IICRC certifications in water damage and trauma cleanup
- We utilize Xactimate software for seamless insurance claim documentation
- We partner with Indoor Environmental Professionals for comprehensive mold solutions
- Our team maintains bloodborne pathogens certification for safe biohazard handling
Associations and certifications
- IICRC
- NORMI
- American Red Cross
What people say
Great service
Professionalism
Reasonable price
Quick response
Thorough cleanup
Services
Mold Remediation
Our IICRC-certified technicians follow ANSI/IICRC S520 standards for comprehensive mold remediation. We identify moisture sources, implement containment protocols, and use HEPA filtration systems to eliminate mold contamination. Partnering with Indoor Environmental Professionals ensures proper post-remediation verification. Our process includes structural drying, antimicrobial treatment, and source removal of affected materials while maintaining strict safety protocols for occupants and workers.
Water Damage Cleanup
Available 24/7 for emergency water damage situations, our certified team responds immediately to mitigate property damage. Using industrial moisture meters and thermal imaging cameras, we identify hidden moisture pockets. Our process includes water extraction, structural drying, and contamination control following ANSI/IICRC S500 standards. We coordinate directly with insurance providers using Xactimate software for efficient claims processing and documentation.
Biohazard Cleanup
IICRC-certified technicians handle biohazard remediation following S540 trauma cleanup standards. Our services include bloodborne pathogen decontamination, odor elimination, and safe disposal of biological materials. We use EPA-registered disinfectants and provide complete decontamination of affected areas while maintaining strict OSHA compliance. Available 24/7 for emergency situations including crime scenes and unattended deaths.
Power Washing
Certified by Power Washers of North America, we offer exterior cleaning services using eco-friendly solutions. Our soft-washing technique safely removes mold, mildew, and contaminants from roofs and siding at 100 psi pressure. Services include gutter cleaning, roof algae removal, and property maintenance to prevent water intrusion. We use low-pressure methods that protect surfaces while extending the life of exterior building materials.
Fire Damage Restoration
Our IICRC-certified fire damage specialists provide complete restoration services for residential and commercial properties. We offer emergency board-up, content cleaning, smoke odor removal, and structural decontamination. Using thermal fogging and ozone treatment methods, we eliminate persistent smoke odors. Our team coordinates with insurance adjusters and handles all aspects of fire damage recovery from initial mitigation to final reconstruction.
People
Jon Honore
Owner
Jon founded Complete Restoration & Cleaning Services in 2009 after 11 years in the mortgage industry. He oversees operations and customer relations, prioritizing compassionate service during property crises. With over 25 years of local business experience, he focuses on community engagement and technical training for staff.
Lisa Falcon
Director of Operations/CFO
Lisa manages financial operations and HR since joining in 2015. A former banker with 32 years experience, she brings financial expertise to customer service operations. She coordinates marketing efforts and ensures regulatory compliance while maintaining hands-on involvement in daily operations.
Austin Goldberg
Technician
Austin has served as field technician since 2019, handling diverse restoration projects. A Holton High graduate, he applies technical skills to both residential and commercial jobs. He maintains equipment certifications and provides on-site expertise for water damage and mold remediation projects.
Cameron Willard
Technician
Cameron joined the team in 2022, bringing mechanical aptitude to restoration projects. He specializes in equipment operation and surface preparation. His customer service focus helps maintain clear communication during stressful property damage situations while executing technical cleaning protocols.
Isaac Osbo
Technician
Isaac joined in 2023, contributing to both residential and commercial projects. He focuses on content cleaning and structural restoration while maintaining attention to detail. His enthusiasm for learning new techniques enhances the team's ability to handle complex remediation challenges.
Questions
What emergency services do you offer?
We provide 24/7 emergency response for water damage, mold remediation, fire damage, and biohazard cleanup across West Michigan.
Do you work with insurance companies?
Yes, we collaborate directly with insurance providers using Xactimate software for efficient claims processing and documentation.
Are your technicians certified?
Our team holds IICRC certifications in water damage, mold remediation, and trauma cleanup, plus bloodborne pathogens training.
What areas do you service?
We serve Muskegon, Oceana, Ottawa, Newaygo, and Kent counties with emergency response available beyond these areas.
How do you handle mold remediation?
We follow ANSI/IICRC S520 standards with containment protocols, HEPA filtration, and partner with Indoor Environmental Professionals for verification testing.
What makes you different from competitors?
Our combination of 24/7 emergency response, technical certifications, and personalized service ensures comprehensive property restoration with customer focus.
