Business Details
34 Years
experience
Emergency
services
Trusted IT Support in Northglenn, CO
North Star has been a trusted IT solutions partner in the Denver Metropolitan Area since 1992. Our proactive approach to technology management stems from a core principle: businesses should focus on growth while we handle their IT infrastructure. With over 50 years of combined technical expertise, our team delivers customized support through 24/7 monitoring, cloud-based solutions, and cybersecurity protections. We prioritize clear communication, avoiding technical jargon to ensure clients understand their systems.Our service model combines on-site technicians with remote capabilities, offering flexibility in support delivery. Backed by Microsoft certifications and a 24/7 emergency response protocol, we maintain detailed documentation for seamless service continuity. Client testimonials highlight our problem-solving efficiency, transparent pricing, and commitment to business growth through technology optimization.
Services
IT support
Cloud backup
Cybersecurity
Network monitoring
Disaster recovery
VoIP services
Email security
File sharing
Mobile management
Hardware repair
Details
- Year established: 1992
Highlights and features
- 30+ years of Denver IT expertise
- 24/7 emergency support available
- Customizable service packages
- Team holds Microsoft certifications
- Clear non-technical communication style
Associations and certifications
- Microsoft
- Better Business Bureau
What people say
Responsive IT firm
Fair pricing
Project finished on time
Proactive monitoring
Detailed documentation
Services
IT support
Our comprehensive IT support combines proactive monitoring with responsive troubleshooting. Certified technicians maintain network health through 24/7 system surveillance and quarterly performance reviews. We handle both scheduled maintenance and emergency repairs while providing clear communication without technical jargon. Clients receive detailed documentation and training to ensure complete system understanding.
Cloud backup
Hybrid cloud backup solutions protect against data loss from human error or disasters. We implement automated systems with local and offsite storage, including military-grade encryption. Regular test restores verify data integrity while scalable storage options adapt to business growth. Clients maintain full control through intuitive management interfaces and detailed access reports.
Cybersecurity
Multi-layered security solutions protect against ransomware and cyber threats. Our services include vulnerability assessments, real-time threat detection, and email security systems. Certified professionals implement firewalls, intrusion prevention, and endpoint protection while maintaining compliance with industry regulations. Regular security audits ensure ongoing protection against evolving threats.
Network monitoring
Proactive Advantage Monitoring provides continuous network health tracking through automated alerts and performance diagnostics. Our system identifies potential issues before they impact operations, with automatic patch management and security updates. Weekly reports show system status metrics while quarterly reviews optimize network efficiency and resource allocation.
Disaster recovery
Customized recovery plans ensure operational continuity during major incidents. We implement redundant backup systems with guaranteed restoration timelines. Cloud-based failover solutions enable remote operations while detailed documentation ensures rapid system rebuilds. Regular testing verifies plan effectiveness and identifies improvement opportunities.
People
Darryl Kalli
Lead Network Administrator
20+ years IT experience specializing in Microsoft networks. MCSE-certified with expertise in Exchange Server. Active in Denver tech community and local cycling enthusiast.
Tony Quijano
Lead Network Administrator
15+ years IT experience with VoIP and Cisco systems. Outdoor enthusiast who enjoys golf and Colorado's natural landscapes.
Bradley Miles
Lead Network Administrator
Former Navy nuclear electrician with Microsoft certification. Specializes in small business server solutions. Enjoys golf and adventure sports.
Renae Ditirro
Dispatch
14+ years managing client scheduling. Key contact for service coordination. Active sports fan and family-oriented team member.
Questions
Do you offer 24/7 phone support?
We answer calls 8am-5pm M-F and provide emergency after-hours numbers for critical issues.
How quickly do you respond to service requests?
We guarantee technician callback within 2 hours for all service agreement holders.
Can you explain technical issues in non-technical terms?
Our technicians use clear communication and avoid jargon to ensure complete understanding.
Do you provide network documentation?
All clients receive comprehensive documentation with quarterly updates and staff training.
How do you handle backup verification?
We perform regular test restores to ensure data integrity and recovery capability.